Charles E Sealy III
Nassau,NP
Summary
Helpful Hospitality professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty. Proven success in managing complex requests with grace and efficiency.
Overview
16
16
years of professional experience
Work History
Guest Activities / Concierge
Atlantis, Sandals
Nassau, NP
07.2013 - 07.2015
- Activities coordinator.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked flexible hours; night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Documented preferences and helped develop relevant activities.
Health & Fitness Manager /Aquatics Supervisor
Evolve
Na
- Taught health education classes for community workers and members of public.
- Assisted with development of improved seminars and training materials.
- Identified process improvements in day-to-day functioning of department.
- Administered job knowledge assessments and competency testing for certification-level training.
- Established staff schedules and assignments based on facility needs and equipment availability.
- Helped programs improve outreach efforts and results with fresh designs for educational materials and visual aids.
- Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedule with general program operations.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
Private Fitness
Old Fort Bay / Island House / Lyford Cay
Nassau, NP
01.2018 - Current
- Carried out day-day-day duties accurately and efficiently.
- Exceeded goals through effective task prioritization and great work ethic.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Fitness Specialist
Renew Fitness
Nassau, NP
06.2016 - Current
- Adapted classes to meet expectations and interests of members, resulting in improved participation.
- Led team programs to encourage members to make physical fitness part of daily routines.
- Administered CPR, first aid and medical services to injured customers and participants.
- Broadcasted information about events, gym classes and community offerings.
Assistanrt Head Coach
Mako Aquatics
02.2017 - Current
Apprentice Water Specialist
H20 Wtaer Systems
Apprecntice Construction & Capentry
Tonys Construction
Assistant Head Coach
Swift Swimming
Education
High School Diploma -
St. Augustine’s College
06.2012
Associate of Science - Exercise Science
Liberty University
Lynchburg Virginia Sport And Fitness Management
American College of Sports Medicine (ACSM)
Online Stocks/ Investments / Business Operations
IkWealthInvestment School
Online Advanced Aquatics
American Swim School Association
OnlineSTCW Firstgate / Captain Training
Shipmate School
Skills
- Highly Analytical
- Honest & Accountable
- Microphone Trained ( public speaker)
- Effective Problem Solver
- Excellent multitasker
- Personable & Reasonable
- Hard worker
- Flexible
- Team Player
Accomplishments
Five time CARIFTA Track and Field athlete
CARIFTA medalist
C.O.B national junior chef participant
National volleyball player
National Swimmer
6 time National winner ( Coach )
Lifeguard CPR certified
Timeline
Private Fitness
Old Fort Bay / Island House / Lyford Cay
01.2018 - Current
Assistanrt Head Coach
Mako Aquatics
02.2017 - Current
Fitness Specialist
Renew Fitness
06.2016 - Current
Guest Activities / Concierge
Atlantis, Sandals
07.2013 - 07.2015
Health & Fitness Manager /Aquatics Supervisor
Evolve
Apprentice Water Specialist
H20 Wtaer Systems
Apprecntice Construction & Capentry
Tonys Construction
Assistant Head Coach
Swift Swimming
High School Diploma -
St. Augustine’s College
Associate of Science - Exercise Science
Liberty University
Sport And Fitness Management
American College of Sports Medicine (ACSM)
Stocks/ Investments / Business Operations
IkWealthInvestment School
Advanced Aquatics
American Swim School Association
STCW Firstgate / Captain Training
Shipmate School