CHARLICE GRANT
Nassau
Summary
Results-driven professional with over 12 years of experience in cash handling, payment processing, and building strong customer relationships. Demonstrated ability to manage funds meticulously to minimize errors. Skilled service team member with clear communication and a welcoming attitude, eager to pursue new opportunities for career growth.
Overview
15
15
years of professional experience
Work History
Key Holder/Sales Associate
John Bull Ltd ( Cartier Boutique)
Atlantis Resort, Paradise Island.
12.2023 - Current
- Enhance daily workflow by streamlining opening and closing procedures.
- Request materials and equipment needed to maintain daily boutique operations.
- Execute stock assessment by counting inventory daily and logging results.
- Monitor and evaluate cash transactions to uphold financial integrity.
- Deliver outstanding service to elevate customer satisfaction.
- Address customer concerns with professionalism and promptness, ensuring satisfaction.
- Lead daily briefings to enhance team performance.
- Manage inventory transfers.
- Ensures precise merchandise receiving when Manager is unavailable.
Key Holder/Sales Associate
John Bull Ltd (Chopard Boutique)
Baha Mar Resort
08.2023 - 12.2023
- Executed opening and closing tasks to maintain boutique's operational standards.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Ensured pleasant shopping environment with warm customer interactions.
- Executed stock assessments by counting inventory and logging results.
Key Holder/Sales Associate
John Bull Ltd (Satchel & Co Boutique)
Baha Mar Resort
12.2021 - 08.2023
- Optimized store opening and closing processes as key team member.
- Guided new employees in adopting best practices for customer service and store operations.
- Supported team tasks through cleaning, cash register management, and product merchandising.
- Expanded understanding of products to boost sales.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Guided customers to desired products efficiently, enhancing satisfaction levels.
Sales Associate
John Bull Ltd (Satchel & Co Boutique)
Baha Mar Resort
10.2021 - 12.2021
- Promoted specific merchandise through strategic shelf organization.
- Executed financial exchanges accurately, maintaining adherence to cash handling procedures.
- Fostered connections with clients to boost return visits.
- Demonstrated composure while managing challenges in stressful situations.
Manager
Shayne's Department Store
Nassau, The Bahamas
05.2018 - 08.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Key-Holder/Cashier
Shayne’s Department Store
Nassau, The Bahamas
02.2015 - 05.2018
- Managed location opening and closing to ensure smooth operations.
- Oversaw daily cash handling processes, maintaining transaction accuracy.
- Handled complaints with professionalism, boosting customer loyalty.
- Managed store operations through cash drawer counts, equipment reviews, and staff supervision.
Sales Representative
Shayne's Department Store
Nassau, Bahamas.
01.2014 - 05.2015
- Enhanced customer trust through a compelling and professional presence.
- Facilitated seamless shopping and buying experiences.
Cashier
North Andros Super Centre
Andros Island, The Bahamas.
06.2010 - 06.2011
- Welcomed customers upon store entry.
- Facilitated customer interactions to ascertain their needs.
- Balanced cash drawer consistently, ensuring accurate accounting at shift end.
Education
Associate Degree -
Cyber Tech Career Training College
Nassau, Bahamas08.2024
Bachelor’s Degree - Finance
The University of The Bahamas
01.2016
High School Diploma -
North Andros High School
Andros06.2010
Skills
- CUSTOMER ASSISTANCE
- ATTENTION TO DETAIL
- PROBLEM SOLVING
- CRITICAL THINKING
- COMPUTER LITERATE
- MANAGEMENT
- MULTITASKING
- GREAT WORK ETHIC
Accomplishments
- Associate Degree in Accounting
- Leadership Training Completed March 2024
- Promoted to Manager in 2018 at Shayne's Department Store
- College Preparatory Completion (English, Geography, History, and Bahamian Civics)
Personal Information
Title: Key-Holder with Managerial Experience
Timeline
Key Holder/Sales Associate
John Bull Ltd ( Cartier Boutique)
12.2023 - Current
Key Holder/Sales Associate
John Bull Ltd (Chopard Boutique)
08.2023 - 12.2023
Key Holder/Sales Associate
John Bull Ltd (Satchel & Co Boutique)
12.2021 - 08.2023
Sales Associate
John Bull Ltd (Satchel & Co Boutique)
10.2021 - 12.2021
Manager
Shayne's Department Store
05.2018 - 08.2021
Key-Holder/Cashier
Shayne’s Department Store
02.2015 - 05.2018
Sales Representative
Shayne's Department Store
01.2014 - 05.2015
Cashier
North Andros Super Centre
06.2010 - 06.2011
Associate Degree -
Cyber Tech Career Training College
Bachelor’s Degree - Finance
The University of The Bahamas
High School Diploma -
North Andros High School