Charphane A. Burnside
Nassau,Bahamas
Summary
Experienced administrative professional known for exceptional customer service and building lasting relationships. Proven track record in providing top-tier support. Utilize skills and expertise to drive your organization's success. Skilled in reconciling accounts, identifying discrepancies, and resolving issues promptly. Strong attention to detail with a commitment to maintaining confidentiality and upholding the highest standards of integrity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Billing Assistant
Oaktree Medical Center
Nassau, New Providence
02.2024 - Current
- Verified accuracy of invoice calculations before submitting them for approval.
- Researched discrepancies between customer invoices and payments received.
- Processed and submitted invoices for payment in a timely manner.
- Prepared monthly reports summarizing billing data.
- Maintained accurate records of all transactions processed within the billing system.
- Monitored collections activity and maintained contact with customers regarding overdue payments.
- Followed up on unpaid invoices to ensure timely collection of payments due.
- Reconciled accounts to ensure accuracy of billing information.
- Managed customer accounts and updated records as needed.
Customer Service/Front Desk Receptionist
Sandrena Benjamin Law Chambers
06.2014 - 09.2024
- Filing/ Typing (Word & Excel), Searching Documents at the registrar, Creating Summons, Drafting Letters
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Assisted with scheduling appointments for clients and visitors.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Human Resources Assistant
Commonwealth Bank
Nassau, New Providence
08.2023 - 01.2024
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
- Performed background checks on potential hires to ensure compliance with company standards.
- Performed administrative tasks related to payroll processing or benefit administration.
- Managed confidential employee information with discretion and integrity.
- Compiled reports on HR metrics, such as turnover rates and hiring costs.
- Assisted with payroll preparation by collecting timekeeping information and processing reports.
Office Coordinator
Fincastle Media Group
Nassau, Bahamas
06.2022 - 05.2023
- Performed front desk receptionist duties including creating and issuing invoices, providing support to the human resources team, and delivering outstanding customer service.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Provided administrative support for all departments in the organization as necessary.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Assisted with special projects as requested from time-to-time by management team.
- Supported other teams with various administrative tasks when required.
Receptionist
J S Johnson Insurance
Nassau, Bahamas
06.2021 - 06.2022
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Purchasing Officer & Cashier
A.I.D
Nassau, New Providence
10.2019 - 03.2020
- Customer Service, assisting with locating items and providing professional advice and recommendations to customers.
- Operating scanners, scales, cash registers, and other electronics. Accepting payments, ensuring all prices and quantities are accurate. Ordering, loading, and tracking shipments. Filing.
- Resolved any issues related to purchased items such as incorrect quantities or late deliveries.
- Implemented best practices for efficient procurement processes across the organization.
- Performed regular audits of inventories in order to ensure accuracy of records.
Accounts Clerk
Xpress-it Inc
Nassau, New Providence
10.2016 - 11.2018
- Assisted customers by creating bills to help them in the process of collecting their packages, assisting with quality control, creating shipments for the islands, completing entries for customers, creating airway bills, and reconciling online payments.
- Managed accounts payable and receivable functions effectively and efficiently.
- Identified and resolved discrepancies in accounts, invoices, and statements.
Education
Doris Johnson Senior High School
06-2014
Temple Christian Senior High School
06-2011
See-Saw Christian Academy School
06-2008
Skills
- Keyboarding
- Strong organization skills
- Professional skills
- Customer service
- Interpersonal Skills
- Excellent Communication skills
- Proficient in Microsoft Suites
- Accuracy and Precision
- Invoice Generation
- Invoice Processing
- Critical Thinking
- Time-management Skills
- Accounts receivable expertise
- Customer Engagement
Certification
- High School Diploma/Certificate
- 5 BGCSE'S - Biology, Religious Knowledge, English, Food and Nutrition, Math
- 6 BJC'S -English Language, Mathematics, General Science, Religious Studies, Social Studies, Food Nutrition
- Honor Roll Certificates
- Certificate in Customer Service Training
Phone
(242)423-3593, (242) 601-7654
References
- Kevon Spence, Character Reference, (242)-436-8267
- Sharon Denise Minnis, Professional Reference, (242) 436-0318
- Domonic Moultrie, Character Reference, (242) 821-7736
Timeline
Billing Assistant
Oaktree Medical Center
02.2024 - Current
Human Resources Assistant
Commonwealth Bank
08.2023 - 01.2024
Office Coordinator
Fincastle Media Group
06.2022 - 05.2023
Receptionist
J S Johnson Insurance
06.2021 - 06.2022
Purchasing Officer & Cashier
A.I.D
10.2019 - 03.2020
Accounts Clerk
Xpress-it Inc
10.2016 - 11.2018
Customer Service/Front Desk Receptionist
Sandrena Benjamin Law Chambers
06.2014 - 09.2024
Doris Johnson Senior High School
Temple Christian Senior High School
See-Saw Christian Academy School
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