Chelsea Wong
Administrative Assistant
Grand Bahama
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
Buffet Server
BahaMar Hyatt
Nassau
08.2017 - 06.2020
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Waitress
Bahamas Grand Celebration
Freeport
04.2016 - 10.2016
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Informed customers about daily and seasonal specials.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cashier/Juice Barista
Livity
Freeport
01.2015 - 12.2015
- Helped customers complete purchases, locate items and join reward programs.
- Tallied cash drawer at beginning and end of each work shift.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on sales software system operation.
- Cleaned counters, machines, utensils and seating areas daily.
Store Manager
Concept Clothing
Freeport
03.2013 - 08.2014
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Rotated merchandise and displays to feature new products and promotions.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
Marine Mechanic
Grand Bahama Shipyard (Government Summer Program)
Freeport
06.2012 - 08.2012
- Removed flaked paint, barnacles and encrusted debris from hulls of vessels using scrapers, scrubbers, power washers and sandblast equipment to enhance performance and protect from unnecessary wear.
- Carried out day-to-day duties accurately and efficiently.
Mail Clerk
Grand Bahama Postal Office (Government Summer Program)
Freeport
06.2011 - 08.2011
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved operations through consistent hard work and dedication.
Education
High School Diploma - Small Business Management
Total Education Center
St. Andrews Dr 06.2010 - 06.2011
Associate Of Business Administration - Business Administration
Terreve College
Skills
Sales expertise
Point of sale operation
Office administration
Scheduling and calendar management
Filing and data archiving
Social media knowledge
Multi-line Telephone Systems
Sorting and labeling
Hospitality service expertise
Mail handling
Letter preparation
Bookkeeping
Certification
STCW Certification
Timeline
Buffet Server
BahaMar Hyatt
08.2017 - 06.2020
Waitress
Bahamas Grand Celebration
04.2016 - 10.2016
Cashier/Juice Barista
Livity
01.2015 - 12.2015
Store Manager
Concept Clothing
03.2013 - 08.2014
Marine Mechanic
Grand Bahama Shipyard (Government Summer Program)
06.2012 - 08.2012
Mail Clerk
Grand Bahama Postal Office (Government Summer Program)
06.2011 - 08.2011
High School Diploma - Small Business Management
Total Education Center
06.2010 - 06.2011
Associate Of Business Administration - Business Administration
Terreve College