Chester Griffin Jr.
Nassau,NP
Summary
Deadline-driven Night Auditor offering 11-year career history of reliability and quality performance. Operates well in busy environments and maintains calm under pressure. Meticulous eye for detail and personable demeanor. Versatile hospitality professional and knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths. Driven and highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
16
16
years of professional experience
Work History
Night Auditor
Warwick Paradise Island Bahamas
Nassau, NP
02.2017 - Current
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Reported financial data and updated financial records in ledgers and journals.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using Opera with 100% accuracy.
- Handled tasks and responsibilities for front office employees.
Front Desk Agent
Warwick Paradise Island Bahamas
Nassau, NP
02.2017 - 08.2017
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Answered customer telephone calls promptly and appropriately handled needs.
- Issued room keys to guests upon check-in.
- Preformed check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered multi-line phone system and greeted callers enthusiastically.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Take dinner reservations for guests checking in.
Front Desk Agent
Chub Cay Resort & Marina
Chub Cay, BY
02.2011 - 12.2016
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Collected room deposits, fees and payments.
- Prepared weekly employee work schedules for team members.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Filled in at various locations (ex: fuel dock, bus driver, local bar & gift store, restaurant, bar) whenever there was a shortage of staff, or a manager went on vacation.
- Inventory checks at all locations (restaurant, bars, fuel dock, gift stores, staff cafeteria, front office) monthly.
- Purchased items needed at the various locations after performing inventory checks.
- Performed Night Audit at the beginning of every shift.
- Prepared monthly billing for owners accounts, sent out via emails and processed payments for their accounts.
Plumber
Brass Plumbing
Freeport, GB
01.2007 - 02.2011
- Installed valves, hangers, supports and flanges inside piping systems.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Filled pipe systems with water and air to determine location of leaks.
- Offered guidance and training to junior team members.
- Installed water piping, roughing and fixtures.
Steel Worker
Osprey
Chub Cay, BY
08.2006 - 01.2007
- Cut, bent and welded steel pieces using metal shears, torches and welding equipment.
- Erected steel frame structures using fasteners and structural welding techniques.
- Managed press, brake and roll operations, fabricating sheet steel to specified dimensions and configurations.
- Transported heavy steel components from ground level to elevated structures.
- Followed blueprints and instructions from supervisors to erect columns, beams and girders.
- Assembled scaffolding and rigging prior to start of each shift in preparation for day's work.
Education
High School Diploma -
Sir Jack Hayward High School
Grand Bahama06.2006
Skills
- Check In and Check Out Procedures
- Restaurant Reservations
- Guest Registration
- Payment Collection
- Nightly Audits
- Problem Solving
- Data Gathering
- Room Assignment
- Customer Service
- Account Balancing
- Invoicing and Billing
- Decision Making
- Team Building
- Negotiation Tactics
- Cash Handling
- Information Gathering
- Documentation and Recordkeeping
- Team Collaboration
- Conflict Resolution
- Office Organization
- Verbal and Written Communication
- Time Management
- Task Prioritization
Timeline
Night Auditor
Warwick Paradise Island Bahamas
02.2017 - Current
Front Desk Agent
Warwick Paradise Island Bahamas
02.2017 - 08.2017
Front Desk Agent
Chub Cay Resort & Marina
02.2011 - 12.2016
Plumber
Brass Plumbing
01.2007 - 02.2011
Steel Worker
Osprey
08.2006 - 01.2007
High School Diploma -
Sir Jack Hayward High School