Chikera Greene
Summary
Quality-driven with proven record of excellent job performance. Skilled in training junior personnel in principles and practices. Accounting Support professional, skilled in both receivables and payables. A knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses
Overview
18
18
years of professional experience
Work History
Office Administrator
CTI CELLULAR & ELECTRONICS
04.2024 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Reconciled account files and produced monthly reports.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Accounts Receivable Analyst
DHL EXPRESS
12.2018 - 04.2024
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
- Enhanced cash flow by diligently tracking and reconciling customer payments, ensuring prompt resolution of discrepancies.
- Contacted internal and external customers to obtain documentation to support invoices and claims.
Customer Service Representative
DHL EXPESS
08.2016 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Onboarding Coordinator
BahaMar
01.2015 - 10.2015
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
- Collaborated with HR managers to gather feedback and continuously improve the onboarding process.
- Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Actively planned and assisted with orientation
Office Liaison
BahaMar
06.2014 - 12.2014
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Reservation Sales Agent
SKY BAHAMAS LTD
01.2013 - 06.2014
- Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Boosted customer satisfaction by efficiently managing reservation inquiries and accurately booking travel arrangements.
- Achieved excellence in meeting room sales quotas, initiating proactive outreach to prospective clients and effectively closing deals.
Airline Ticket Agent
SKY BAHAMAS LTD
10.2011 - 12.2012
- Ensured data privacy by adhering to strict security protocols while accessing sensitive passenger information.
- Managed flight overbooking proactively, minimizing disruptions and maintaining customer satisfaction.
- Provided passengers with up-to-date flight information, managing expectations during delays or cancellations.
- Coordinated closely with other airline departments to resolve ticketing issues promptly and accurately.
- Participated actively in ongoing professional development opportunities, staying current on industry trends and best practices.
Front Desk Coordinator
ATLANTIS, THE COVE
03.2007 - 05.2011
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
MERCHANDISE OFFICER
Colombian Emeralds
12.2005 - 03.2007
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Export and import shipments.
- Distributed jewelry to the various stores and outlets
- Prepare minutes during departmental meetings and provide bi-weekly updates regarding all activities within the merchandise department
Education
High School Diploma -
MT. CARMEL PREPARATORY ACADEMY
PINE BARREN ROAD 06.2004
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- Verbal Communication
- Operational Efficiency
- Process Improvement Initiatives
- Precision & Accuracy
- Delinquency Monitoring
- MS Office
Accomplishments
DHL - Employee of the Quarter
• Q1 2022
• Q2 2019
Timeline
Office Administrator
CTI CELLULAR & ELECTRONICS
04.2024 - Current
Accounts Receivable Analyst
DHL EXPRESS
12.2018 - 04.2024
Customer Service Representative
DHL EXPESS
08.2016 - 12.2018
Onboarding Coordinator
BahaMar
01.2015 - 10.2015
Office Liaison
BahaMar
06.2014 - 12.2014
Reservation Sales Agent
SKY BAHAMAS LTD
01.2013 - 06.2014
Airline Ticket Agent
SKY BAHAMAS LTD
10.2011 - 12.2012
Front Desk Coordinator
ATLANTIS, THE COVE
03.2007 - 05.2011
MERCHANDISE OFFICER
Colombian Emeralds
12.2005 - 03.2007
High School Diploma -
MT. CARMEL PREPARATORY ACADEMY
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