Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Chilene Eugene

Nassau,

Summary

Dynamic customer service professional with a proven track record at Western Union, excelling in complaint resolution and cash management. Adept at building strong client relationships, enhancing customer satisfaction, and driving repeat business through effective communication and tailored solutions. Recognized for resilience under pressure and skilled in up-selling techniques while adhering to company policies and procedures.

Overview

8
8
years of professional experience

Work History

Front Line Agent

Western Union- Grace Kennedy Money Services
08.2021 - Current
  • Adapted communication style based on individual client needs, ensuring each interaction was tailored appropriately for maximum efficacy.
  • Enhanced customer satisfaction by resolving issues and providing timely solutions.
  • Maintained detailed records of customer interactions, including notes on actions taken and follow-up needed.
  • Managed high call volume while maintaining exceptional customer service standards.
  • Mentored newly hired Front Line Agents through their onboarding process, providing guidance and support to help them acclimate to the role.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Operated POS cash register and equipment to collect payments.

Sales Representative

Parklane Luxe
12.2016 - 08.2021
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Emphasized product specifications to meet customer needs.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.

Education

High School Diploma -

R.M. Bailey Senior High School
Nassau, Bahamas
06-2016

Skills

  • Resilience Under Pressure
  • Customer Complaint Resolution
  • Experienced in Cash Transactions
  • Up-selling and Cross-selling
  • Collaborative Teamwork
  • Client Support
  • Skilled in Task Prioritization
  • Proficient in Computer Applications
  • Exceptional Customer Support
  • Responsive to Change
  • Cash Management
  • Excellent communication
  • Effective Telephone Interaction
  • Data Management
  • Product and Service Marketing
  • Policies and procedures adherence

Hobbies

  • Reading Novels
  • Practicing Nail Applications
  • Cooking
  • Long Drives
  • Sight Seeing

Timeline

Front Line Agent

Western Union- Grace Kennedy Money Services
08.2021 - Current

Sales Representative

Parklane Luxe
12.2016 - 08.2021

High School Diploma -

R.M. Bailey Senior High School

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Chilene Eugene