Darnel Smith
Human Resources Clerk
Nassau,Bahamas
Summary
Exceptional leader talented at Technically-savvy with outstanding relationship building, training and presentation skills. Top producing sales professional and expert in the Security industry. A dynamic communicator who consistently exceeds goals and company expectations.
Overview
20
20
years of professional experience
Work History
Manager
Mandara Spa
Nassau, New Providence (NP)
05.2003 - 06.2011
- Cross-trained and backed up other customer service managers.
- Met all customer call guidelines including service levels, handle time and productivity.
- Solved unresolved customer issues.
- Promptly responded to inquiries and requests from prospective customers.
- Identified individual development needs with appropriate training.
- Devised and published metrics to measure the organization's success in delivering world class customer service.
- Maintained up-to-date knowledge of product and service changes.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Adhered to all confidentiality requirements at all times.
- Maintained accurate records of past due customer account activity.
Supply Manager
Department of Rehabilitative /Welfare Services
Nassau, Bah
03.2017 - Current
- Organized and tracked departmental receipt flow for new and reordered merchandise.
- Planned budgets and authorized payments and merchandise returns.
- Reordered inventory when it dropped below predetermined levels.
- Completed profit and loss performance reports.
Senior Manager- Part Time
Exquisite Group Services
Nassau, New Providence (NP)
10.2016 - Current
- Maintained and monitored the server room, the wireless network and other server infrastructure.
- Developed and led training programs.
- Served as custodian of classified documents.
- Tracked personnel and supplies within the company.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Hired and trained staff.
- Monitored and evaluated personnel performance to complete reviews, recommend advancement or address productivity concerns.
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up.
Education
High School Diploma -
St Annes High School
Fox Hill2002
Associate of Arts - Human Resources Manager
BAHAMAS INSTITUTE OF BAHAMAS AND TECHNOLOGY (BIBT)
Nassau, The Bahamas2018
Skills
- Critical thinking
- First Aid certified
- Secret Security Clearance
- Team leader
- Complex data management
- Budget analysis
- Project management
- Microsoft Outlook, Word and Excel
- Skilled trainer
- Effective problem solver
- Customer-focused
- Inventory control
- Excellent time management skills
- Exceptional interpersonal communication
- Effective workflow management
Timeline
Supply Manager
Department of Rehabilitative /Welfare Services
03.2017 - Current
Senior Manager- Part Time
Exquisite Group Services
10.2016 - Current
Manager
Mandara Spa
05.2003 - 06.2011
High School Diploma -
St Annes High School
Associate of Arts - Human Resources Manager
BAHAMAS INSTITUTE OF BAHAMAS AND TECHNOLOGY (BIBT)
Similar Profiles
Anicha CartwrightAnicha Cartwright
Concierge Agent at Mandara SpaConcierge Agent at Mandara Spa
Melany RosarioMelany Rosario
Front Desk Agent at Mandara SpaFront Desk Agent at Mandara Spa
Dasha MusanteDasha Musante
Esthetician at Mandara SpaEsthetician at Mandara Spa