Christin Rolle-Josey
Summary
Branch Operations Specialist who has a passion for Operations and is looking to advance further in her career as Operations Specialist Support. Focused on maintaining high levels of accuracy and efficiency by reducing errors through meticulous attention to detail and effective problem-solving. Proven ability to foster teamwork and collaboration, while managing cash handling and compliance. Committed to delivering exceptional customer service and driving process improvements.
Overview
10
10
years of professional experience
Work History
Branch Operations Specialist
RBC Royal Bank
06.2023 - Current
- Manage daily operations of branch, ensuring efficient workflow and customer satisfaction
- Ensuring that the branch is adhering to company policies and regulations
- Review POA/Estate requests
- Maintained accurate records of branch transactions, ensuring regulatory compliance and audit readiness at all times.
- Monitor inventory levels and order supplies to maintain adequate stock for daily operations
- Oversee the branch's cash balancing procedures
- Relieve for Manager of Financial Solutions
- Reduced operational errors through diligent monitoring, reporting, and addressing of issues
- Managing UARG activities and reconciliation of General Ledgers
- Developed strong working relationships with colleagues and partners.
Financial Solutions Associate
RBC Royal Bank
08.2019 - 06.2023
- Processing customer deposits, withdrawals, and payments in a professional manner
- Selling financial services
- Completing applications for account opening
- Balancing and Managing Branch Cash Daily
- Maintained balanced cash drawer, ensuring accurate record-keeping and adherence to bank policies.
- Promoted a positive banking experience by maintaining professional demeanor and friendly attitude with customers.
Customer Service Representative
J.S. Johnson Company Limited
08.2015 - 05.2019
- Processing renewal of Motor & Homeowner Policies
- Assist the Department in absence of the Supervisor
- Responsible for overseeing the Motor review
- Requisition Agent for Customer Service Department
- Assist with training new staff
- Managing assigned accounts
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Tourism Management
College Of The Bahamas-Incomplete
NassauOnline Course - Perfecting The Art of Customer Service
Synergy Bahamas
Nassau01-2022
Course - Insurance, Legal And Regulatory Exam (IF1)
Chartered Insurance Institute
01-2017
Skills
- Effective communication techniques
- Organizational skills development
- Attention to detail orientation
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Cash handling and management
Timeline
Branch Operations Specialist
RBC Royal Bank
06.2023 - Current
Financial Solutions Associate
RBC Royal Bank
08.2019 - 06.2023
Customer Service Representative
J.S. Johnson Company Limited
08.2015 - 05.2019
Tourism Management
College Of The Bahamas-Incomplete
Online Course - Perfecting The Art of Customer Service
Synergy Bahamas
Course - Insurance, Legal And Regulatory Exam (IF1)
Chartered Insurance Institute
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