Christina Adderley
Nassau
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Highly proactive manager with 6+ years of experience in team leadership in Hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Overview
12
12
years of professional experience
Work History
Food & Beverage Restaurant Manager
The Ocean Club, A Four Seasons Resort Bahamas
04.2018 - Current
- Select train, evaluate, lead, motivate, coach, and discipline all employees, supervisors and assistant managers in the Hotel's All Day or Fine Dining Restaurant to ensure that established cultural and core standards are met long-range strategic planning for outlet operation
- The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
- Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch or dinner
- The ability to work closely with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef and Sous Chefs to design an effective menu and wine list while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments
- Control labor and operating expenses through effective scheduling, budgeting., purchasing decisions, and inventory and cash control
- Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
In Room Dining Manager
The Ocean Club
04.2018 - Current
- Enhanced team productivity through regular training sessions and performance evaluations.
- Improved guest satisfaction by implementing efficient in-room dining order management processes.
- Optimized staffing levels for peak periods, ensuring exceptional guest service during all hours of operation.
- Monitored market trends within local hospitality industry, adapting strategies as needed to maintain competitive edge.
- Maintained strict adherence to food safety regulations, preventing incidents of foodborne illness or contamination.
- Managed inventory control to minimize waste and ensure the availability of high-quality food items.
- Efficiently managed budgets, controlling costs while delivering exceptional in-room dining services for optimal profitability levels without compromising quality standards.
- Developed strong relationships with guests, addressing their needs and resolving any issues promptly.
- Streamlined in-room dining operations for increased efficiency and reduced service times.
- Conducted routine quality checks on delivered meals, maintaining high standards of presentation and taste consistency for guests'' enjoyment.
- Organized special events catering within hotel rooms, showcasing excellent attention to detail and personalized customer care for memorable experiences.
- Developed comprehensive staff training materials that fostered growth opportunities while reinforcing company values.
Food & Beverage Executive Administrative Assistant
The Ocean Club, A Four Seasons Resort Bahamas
- 01.2021
- Secretarial duties: Maintaining F&B files, Daily/Monthly reports, Forecasts/Budget
- Maintain office procedures and ensure proper requisitioning and control of office supplies
- Ensure and secure arrangements in relations to vendor contracts are executed, completed check requests, entered vendor invoices into company procurement systems (JDE Edwards) and followed up on all vendor payments
- Ensure all the correspondences, messages, emails are responded in a timely matter /disseminated accordingly
- Ensure the upkeep and security of all department confidential files
- Handles and follows up on all assignments as assigned by superior
- Take minutes/notes from department monthly meetings as required and disseminate minutes to all concerned and inform concerned personnel detail of meetings
- Edit and approve the payroll process for managers and employees and other entitled benefits in compliance with the labor Standards
- Book Restaurant reservations, plan and execute private functions for large parties and book small functions and private dinners in event spaces
- Handle all appointments requests for superior and schedule accordingly.
Human Resources Coordinator
Sandals Royal Bahamian Spa Resort Offshore Island
09.2016
- Participate in on and off-site recruiting events
- Ensure staff displays, props, forms and handouts are professionally presented
- Assist in maintaining and continually identifying new and creative recruiting sources to ensure meeting all goals of the company
- Maintain accurate records of all Humans Resources activities including recruitment, compensation, vacation and sick leave entitlement
- Assist in placing newspaper/radio ads in a timely manner to meet the needs of the company
- Ensure applications, screening, interview and selection process for all candidates is carried out in accordance with company policies and procedures and government legal requirements
- Ensure that all documentation is properly completed and returned to the Human Resources and hiring authorization
- Responsible for the coordination of paperwork for the processing of work permits
- Assist in coordinating all job offers are administered only by approved Human Resources staff members
- Responsible for coordinating the arrival process for all new team members including overseas hires
- Continuously update database system with any pertinent information
- Assist in ensuring that two positive reference checks are received on each applicant receiving a job offer prior to commencing orientation/work
- Attain knowledge of government employment and hospitality laws and updates
- Assist in preparation of offer letters to candidates and receiving a signed copy of offer letter for employee’s personnel file.
Human Resources Administrative Assistant
Sandals Royal Bahamian Spa Resort & Offshore Island
02.2015 - 09.2016
- Receive, sort, record and file incoming job applications
- Schedule and confirm interview appointments as requested
- Prepare purchase requests and cheques requests as required
- Provide information on benefits and other HR related matters to team members as required
- Assist in the ordering, receiving, issuing and recording of uniforms for all departments/employees
- Assist in employee benefits administration process as assigned
- Assist in the preparation of the monthly department report
- Assists in completing paperwork for all team members as it relates to salary adjustments, promotion, transfers, savings club in a timely manner
- Ensure that all documents sent off to ATL Pension are properly completed and approved by the HR Manager
- Ensure that team members medical claim forms are correctly completed and sent off in a timely manner
- Issue medical cheques and other documents based on the system established by the HR Manager
- Maintain employee files in alphabetical order and up to date at all times with the most current date in the front of each file
- Maintain record of uniforms, ID cards, badges, handbooks, etc
- Issued to managers/team members
- Maintain record/file of all outgoing correspondence (letters, memos, faxes)
- Provide information on benefits and other HR related matters to team members as required.
Guest Services Relations Agent
The Grand Hyatt at Baha Mar
03.2015 - 06.2015
- Booking Reservation
- Guest Check-ins and out
- 10-hour help service assistance
- Tours and Cabanas Sales
- Providing exceptional customer service with a SMILE.
Atlantis Kids Adventures & Guest Activities
Atlantis Paradise Island
10.2012 - 08.2014
- Played structured games and activities to entertain kids
- Delivered programs in a creative, fun and exciting way
- Front Desk Receptionist/Cashier using micros
- Assisted in the kitchen during culinary sessions.
Education
Bahamas Institute of Business and Technology
01.2015
Aquinas College
01.2012
St. Cecilia’s Primary School
01.2006
Skills
- Exceptional leadership
- Team motivation
- Food safety knowledge
- Guest Relations
- Task Delegation
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Shift Management
- Staff Management
- Customer Engagement
- Inventory control and record keeping
- Team Management
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Increased sales by 10% while reducing food costs by 5%, leading to a $10000 net profit in the last two years.
Home
242-601-2912
References
- Cathy-Ann Cromarty Johnson, 1-242-376-8196, VP Director of Recruitment – Atlantis Paradise Island
- Grea Gardiner, 1-242-424-4953, Banquets Manager- The Ocean Club, A Four Seasons Resort, BS
- Martsyta Turnquest, 1-242-824-4887, Outreach Specialist HR Recruitment-Shared Services Baha Mar
- Cara Deveaux, 1-242-817-7615, Senior Events Manager- Ministry of Tourism
Timeline
Food & Beverage Restaurant Manager
The Ocean Club, A Four Seasons Resort Bahamas
04.2018 - Current
In Room Dining Manager
The Ocean Club
04.2018 - Current
Human Resources Coordinator
Sandals Royal Bahamian Spa Resort Offshore Island
09.2016
Guest Services Relations Agent
The Grand Hyatt at Baha Mar
03.2015 - 06.2015
Human Resources Administrative Assistant
Sandals Royal Bahamian Spa Resort & Offshore Island
02.2015 - 09.2016
Atlantis Kids Adventures & Guest Activities
Atlantis Paradise Island
10.2012 - 08.2014
Food & Beverage Executive Administrative Assistant
The Ocean Club, A Four Seasons Resort Bahamas
- 01.2021
Bahamas Institute of Business and Technology
Aquinas College
St. Cecilia’s Primary School
Similar Profiles
Oria AugustinOria Augustin
Asst. Dir. Housekeeping at Ocean Club: A Four Seasons ResortAsst. Dir. Housekeeping at Ocean Club: A Four Seasons Resort
Roseline PierreRoseline Pierre
Cook at The Ocean Club A Four Seasons ResortCook at The Ocean Club A Four Seasons Resort
Renee WalkerRenee Walker
Assistant Front Office Manager at Ocean Edge Resort And Golf Club - AAA 4 Diamond ResortAssistant Front Office Manager at Ocean Edge Resort And Golf Club - AAA 4 Diamond Resort