Christique Colebrooke
Nassau, Bahamas
Summary
Accomplished Manager at John Bull Ltd. Tory Burch, adept in Operations Management and Relationship Building, significantly increased customer satisfaction and sales performance. Leveraged critical thinking and sales team leadership to exceed monthly targets and foster a culture of achievement. Proven track record in enhancing brand awareness and employee growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
John Bull Ltd. Tory Burch
09.2022 - Current
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
Supervisor
John Bull Ltd. Tory Burch
07.2019 - 09.2022
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Consistently met or exceeded monthly sales targets through proactive leadership and regular performance evaluations.
- Maintained visual merchandising standards throughout the store, creating an appealing shopping experience for all customers.
- Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team.
Sales Associate
Caribbean Wholesale Agency
09.2018 - 04.2019
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
C.I. Gibson Sr. High School
06.2012
Skills
- Driven Work Ethic
- Customer Service
- Critical Thinking
- Sales Team Leadership
- Operations Management
- Brand Marketing
- Sales Targeting
- Goal Setting and Achievement
- Brand Awareness
- Employee Performance Management
- Relationship Building
- Time Management
Certification
BJCs
Mathematics
English Language
General Science
CyberTech Training College
Internet Marketing
Computer Literacy (Microsoft Office)
Customer Service
Allison Online Courses
Retail Management - Merchandising
Distribution and Marketing
Quickbooks Pro 2017
Introduction to Marketing
Timeline
Manager
John Bull Ltd. Tory Burch
09.2022 - Current
Supervisor
John Bull Ltd. Tory Burch
07.2019 - 09.2022
Sales Associate
Caribbean Wholesale Agency
09.2018 - 04.2019
High School Diploma -
C.I. Gibson Sr. High School
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