Front Line Customer Service Manager
Christopher Carey
Customer Service Representative
8200 SW 210st., Apt. 120 Cutler Bay ,Miami Florida
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Papa Johns Pizza Delivery
Papa Johns
MIAMI
01.2022 - Current
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
- Maintained energy and enthusiasm in fast-paced environment.
- Adhered to social distancing protocols and wore mask or face shield.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
Lead Cashier and Customer Service Representative
Wawa Inc.
MIAMI, Florida
01.2020 - 11.2021
- Completed inventory counts and ordered merchandise.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Directed team of 10 cashiers to maximize performance and deliver exceptional service to every customer.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Customer Service Associate/Cashier
Burger King
Cutler Bay, Miami Florida, USA
01.2016 - 06.2018
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Cutler Bay Senior High
Cutler Bay Miami Florida 09.2016 - 06.2018
Emergency Medical Technician - Certificate in CPR
Cutler Bay Senior High
Cutler Bay 08.2018 - 02.2019
Skills
Retail experience
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Documented and resolved [Issue] which led to [Results].
- Promoted to [Job Title] after only [timeframe] for exceptional performance.
- Trained and mentored [number] employees.
Interests
Cashier and Customer Service Manager
Manager Reconciliation to ensure Accuracy and Efficiency
Timeline
Papa Johns Pizza Delivery
Papa Johns
01.2022 - Current
Lead Cashier and Customer Service Representative
Wawa Inc.
01.2020 - 11.2021
Emergency Medical Technician - Certificate in CPR
Cutler Bay Senior High
08.2018 - 02.2019
High School Diploma -
Cutler Bay Senior High
09.2016 - 06.2018
Customer Service Associate/Cashier
Burger King
01.2016 - 06.2018
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