Anishka Martin
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
Work History
Bartender
Sandals Resort
01.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Cocktail Waitress
RIU Palace Resort
01.2014 - 03.2017
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
- Upheld strict safety standards by adhering to local alcohol regulations and checking identification when necessary.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained a clean and organized bar area for efficient drink preparation and superior guest experience.
Server
Sharkeez Bar & Grill
03.2011 - 04.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Customer Service Representative
Flower Group of Companies
03.2007 - 05.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier/Server
Jamba Juice
03.2005 - 02.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Server
Johnny Canoe
02.2004 - 06.2005
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
No Degree - Tourism And Travel Management
Success Training College
Nassau, Bahamas06-2001
High School Diploma -
D.W Davis Secondary School
Nassau, Bahamas06-1999
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Computer Skills (Microsoft Office Suite includes Word, Excel, Data Base Applications and Publishing)
- Engaging personality
- Clear and effective communication
- Hospitality service expertise
- Professional appearance
Timeline
Bartender
Sandals Resort
01.2021 - Current
Cocktail Waitress
RIU Palace Resort
01.2014 - 03.2017
Server
Sharkeez Bar & Grill
03.2011 - 04.2016
Customer Service Representative
Flower Group of Companies
03.2007 - 05.2011
Cashier/Server
Jamba Juice
03.2005 - 02.2006
Server
Johnny Canoe
02.2004 - 06.2005
No Degree - Tourism And Travel Management
Success Training College
High School Diploma -
D.W Davis Secondary School