Clayton L. Williams
Business Executive
Nassau Bahamas,New Providence
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Driven with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Skilled in change management, management transition and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Overview
16
16
years of professional experience
Work History
Accountant
Pearl Investment Management Grp Ltd.
07.2022 - Current
- Compiled general ledger entries on short schedule with 100% accuracy.
- Prepared working papers, reports and supporting documentation for audit findings.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Leveraged finance knowledge to strengthen controls and improve transparency.
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Provided journal entries and performed accounting on accrual basis.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Engagement Manager
Global Management Group Ltd.
05.2018 - 06.2022
- Collaborated with sales, delivery and service teams to manage seamless client experiences.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Met with clients to understand needs and develop proactive solutions.
- Assisted with negotiations and sales closings.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Conducted market research to identify new opportunities and target markets.
Consultant/Auditor
SANDALS EMERALD BAY
04.2016 - 01.2018
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
Asst. Operation Manager
ZAMAR GROUP LTD
01.2016 - 04.2016
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Developed and maintain operational guidelines for staff.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Monitored employee productivity and optimized procedures to reduce costs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Operations Coordinator/Auditor
COMPASS POINT
04.2015 - 01.2016
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Motivated and trained employees to maximize team productivity.
- Mediated contracts with outside providers to bolster customer service and reduce costs.
- Negotiated with distributors to find quality products and best prices.
- Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
- Assessed internal control risks of network through information system audits.
- Prepared working papers, reports and supporting documentation for audit findings.
- Followed established auditing processes to meet internal and regulatory requirements.
Project Manager
INNOVATIVE BAHAMAS,
03.2012 - 01.2015
- Develop policies and administer programs to promote indus- trial and commercial business investment in urban and rural areas
- Plan development projects and co-ordinate activities with representatives of a wide variety of industrial and commercial enterprises, community and business associations and government agencies
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Maintained database and spreadsheets with accurate inventory and status.
- Analyzed project performance data to identify areas of improvement.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Facilitated workshops to collect project requirements and user feedback.
Program Manager
GBYL ASSOCIATION
07.2007 - 01.2012
- Interacted with customers and clients to identify business needs and requirements.
- Identified program obstacles and communicated possible impacts to team.
- Researched industry best practices in support of training development and program content.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Devised creative solutions to critical customer and user needs.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Education
Bachelor of Arts - Business Management
Penn Foster College
Scottdale Arizona08.2010
High School Diploma -
Sir. Jack Hayward High
Freeport, Grand Bahama2006
Elementary Education
Hugh Campbell Primary
Freeport, Grand Bahama2000
Skills
- Intuit QuickBooks
- Payroll Management
- Strategic Planning
- Team Collaboration
- Account Management
- Strategic Networking
- Business Administration
- Quality Control
- Account Reconciliation
- Creativity and Adaptability
- Regulatory Compliance
- Training and Development
Reading, Event Management, Motivating.
I enjoy reading a good book, that will bring a level of enhancement and development to one life, as for event management being able to bring and event to life by using the resources and creativity to make someone's idea a reality. I enjoy motivating and encouraging others to ensure that they live a life of purpose and fulfillment.
Timeline
Accountant
Pearl Investment Management Grp Ltd.
07.2022 - Current
Engagement Manager
Global Management Group Ltd.
05.2018 - 06.2022
Consultant/Auditor
SANDALS EMERALD BAY
04.2016 - 01.2018
Asst. Operation Manager
ZAMAR GROUP LTD
01.2016 - 04.2016
Operations Coordinator/Auditor
COMPASS POINT
04.2015 - 01.2016
Project Manager
INNOVATIVE BAHAMAS,
03.2012 - 01.2015
Program Manager
GBYL ASSOCIATION
07.2007 - 01.2012
Bachelor of Arts - Business Management
Penn Foster College
High School Diploma -
Sir. Jack Hayward High
Elementary Education
Hugh Campbell Primary
Similar Profiles
Melissa RileyMelissa Riley
Lot Porter/Maintenance Crew Member at Pearl Investment/Autumn Woods ApartmentsLot Porter/Maintenance Crew Member at Pearl Investment/Autumn Woods Apartments
Andrea BruceAndrea Bruce
OPERATIONS PROJECT LEAD at LaSalle Investment Management (JLL), LaSalle Investment Management, JLLOPERATIONS PROJECT LEAD at LaSalle Investment Management (JLL), LaSalle Investment Management, JLL
Raphael LevyRaphael Levy
Managment Supervisor at Pearl Realty ManagementManagment Supervisor at Pearl Realty Management
Nicole PrattNicole Pratt
Cook at Warwick HotelCook at Warwick Hotel
Nekeeba WalkerNekeeba Walker
Self Employed at SelfSelf Employed at Self