Karen COX
Nassau,NP
Summary
Dynamic Senior Customer Care Representative at All Things Straw Inc., skilled in CRM software and relationship building. Successfully enhanced customer satisfaction through process improvements and effective complaint handling. Passionate about mentoring teams and driving client retention strategies, fostering strong connections that elevate the overall customer experience.
Overview
25
25
years of professional experience
Work History
Senior Customer Care Representative
All things straw Inc
Nassau Bahamas, NP
05.2000 - Current
- Participated in weekly meetings with other senior managers regarding progress made on various projects related to improving the customer experience.
- Ensured compliance with data protection regulations when handling confidential customer information.
- Utilized CRM software systems such as Salesforce or Zendesk to log interactions with customers.
- Encouraged staff members' professional development through mentoring activities.
- Identified opportunities to improve customer service processes through research and analysis of customer feedback.
- Maintained up-to-date knowledge of all products offered by the company in order to provide detailed answers to customers' questions or concerns.
- Prioritized tasks according to urgency in order to meet tight deadlines.
- Fostered strong relationships with key clients in order to increase business opportunities.
- Provided feedback on customer complaints, inquiries, and suggestions to management for improvement.
- Conducted regular follow-up calls to ensure customers were satisfied with their purchases.
- Developed and implemented customer service policies and procedures to ensure quality customer service.
- Analyzed trends in customer inquiries to identify areas for improvement in products or services offered by the company.
Education
Hospitality Customer Service
Bahama Host Certified Service Professionals
Nassau, Bahamas 02-2019
Skills
- Customer service
- CRM software
- Data protection
- Process improvement
- Customer feedback
- Relationship building
- Team leadership
- Conflict resolution
- Analytical thinking
- Training and mentoring
- Sales support
- Reporting and documentation
- Client retention strategies
- Up-selling techniques
- Exceptional communication
- Customer satisfaction measurement
- Complaint handling
- Order processing
- Active listening
Timeline
Senior Customer Care Representative
All things straw Inc
05.2000 - Current
Hospitality Customer Service
Bahama Host Certified Service Professionals