Clever thompson
Nassau
Summary
Detail-oriented professional skilled in multitasking and problem-solving. Experienced in team collaboration and training, with a commitment to delivering exceptional customer experiences and maintaining high safety standards.
Dedicated professional with a proven track record in customer service, specializing in enhancing guest experiences and operational efficiency. Known for exceptional communication skills and team leadership in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Night Agent
Dolphin Encounters
Salt Cay, Bahamas
01.2018 - 04.2026
- Supervised daily operations to ensure exceptional guest experiences during marine encounters.
- Trained and mentored new team members on safety protocols and customer engagement techniques.
- Developed engaging educational presentations about marine life for visitor groups.
- Implemented process improvements that enhanced operational efficiency and guest satisfaction ratings.
- Coordinated special events, ensuring seamless execution and memorable experiences for attendees.
- Collaborated with management to devise strategies for enhancing visitor engagement and retention.
- Conducted regular assessments of equipment and facilities to maintain safety standards and operational readiness.
E&D Landscaping Company
Erskin Davis
Nassau, Bahamas
05.2012 - 11.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Schot's Landscaping
Stephanie
Nassau, Bahamas
09.2010 - 04.2012
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
S & J Burrows Landscaping/General Maintenance
Shelton Burrows
Nassau, Bahamas
04.2000 - 04.2010
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
L.W.Young Secondary High School
Nassau, Bahamas04-2000
Computer Engineering
Thelma Gibson Primary School
05-1990
Uriah Mcphee Primary School
Nassau, Bahamas06-1989
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Relationship building
- Clear communication
- Ensuring customer satisfaction
- Customer needs determination
- Reliability
- Multitasking Abilities
- Team leadership
- Team collaboration
- Self motivation
- Team building
- Task prioritization
Timeline
Night Agent
Dolphin Encounters
01.2018 - 04.2026
E&D Landscaping Company
Erskin Davis
05.2012 - 11.2017
Schot's Landscaping
Stephanie
09.2010 - 04.2012
S & J Burrows Landscaping/General Maintenance
Shelton Burrows
04.2000 - 04.2010
High School Diploma -
L.W.Young Secondary High School
Computer Engineering
Thelma Gibson Primary School
Uriah Mcphee Primary School