Coper D. Knowles
Nassau, The Bahamas
Summary
Banquet professional with comprehensive experience in event management and client relations, ready to deliver exceptional service. Proven ability to lead teams, coordinate logistics, and ensure success of various events. Known for effective problem-solving and adaptability in dynamic settings.
Overview
20
20
years of professional experience
Work History
Banquet Manager
British Colonial
New Providence, The Bahamas
02.2024 - Current
- Coordinated multiple large-scale events, ensuring seamless execution from planning to service delivery.
- Trained and mentored staff on best practices in banquet service, enhancing team performance and guest satisfaction.
- Implemented efficient scheduling systems for staff allocations, optimizing labor costs while meeting event demands.
- Evaluated event feedback to identify areas for improvement, driving continuous enhancements in service offerings.
- Led cross-functional teams during high-pressure events, ensuring adherence to timelines and operational standards.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Conducted post-event evaluations to assess performance and identify areas for improvement.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Cultivated an inclusive work culture promoting open communication, teamwork and staff empowerment resulting in a motivated and high-performing team.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Liaised with catering department about event changes and implemented requested adjustments.
- Maintained a safe working environment by enforcing health and safety standards among staff members.
Assistant Banquet Manager
Atlantis
New Providence, The Bahamas
06.2010 - 03.2024
- Coordinated banquet logistics to ensure seamless event execution and guest satisfaction.
- Managed inventory levels, ensuring availability of supplies for events without excess waste.
- Collaborated with culinary teams to design customized menus that met client specifications.
- Oversaw setup and breakdown of banquet spaces, maintaining high standards of cleanliness and organization.
- Resolved guest concerns promptly, maintaining a positive atmosphere throughout events.
- Managed event setup and breakdown, adhering to strict timelines and maintaining the highest standards of cleanliness.
- Implemented improved scheduling practices, maximizing staff efficiency without sacrificing service quality.
Conference Service Host
Atlantis
New Providence, The Bahamas
06.2005 - 01.2010
- Delivered exceptional customer service, ensuring positive guest experiences and satisfaction.
- Coordinated with kitchen staff to facilitate timely food delivery and address guest inquiries.
- Monitored cleanliness and organization of dining areas, maintaining high standards of hospitality.
- Collaborated with management on special events, contributing to planning and execution for successful outcomes.
- Anticipated guest needs and provided timely assistance, resulting in positive feedback from patrons.
- Gathered valuable feedback from customers through surveys or informal conversations, using insights gained to recommend improvements within the service experience.
- Enhanced customer satisfaction by promptly and professionally addressing inquiries and complaints.
Education
C.C. Sweeting Sr. High
New Providence, The Bahamas Intro to Computers, Windows XP, Excel
CTS Training And Consulting Institute
Front Line Employees Leadership Course Certificate - undefined
Atlantis University
Skills
- Microsoft Office Suite (Excel, Word, Outlook, Power Point)
- POS Systems (MICROS)
- Leadership qualities
- Venue coordination
- Team management
- Staff leadership
- Staff management
- Staff training
- Corporate event management
- Food safety and sanitation
- Weddings background
- Guest relations
References
References are available upon request.
Timeline
Banquet Manager
British Colonial
02.2024 - Current
Assistant Banquet Manager
Atlantis
06.2010 - 03.2024
Conference Service Host
Atlantis
06.2005 - 01.2010
Front Line Employees Leadership Course Certificate - undefined
Atlantis University
C.C. Sweeting Sr. High
Intro to Computers, Windows XP, Excel
CTS Training And Consulting Institute