Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Concierge Agent
Rosewood Baha Mar
2023.06 - 2024.11
Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
Streamlined check-in processes for improved efficiency and reduced wait times.
Assisted guests with reservations, ensuring seamless booking
Managed over 50 plus guest per day
Concierge
Sandals Royal Bahamian
2022.01 - 2023.02
Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment
Managed check-in and check-out procedures for guests
Scheduled and confirmed restaurant reservations for guests
Provided accurate information regarding local attractions, restaurants and activities
Maintained high level of professionalism and discretion when dealing with guests.
Managed and property tour guided guided over 20 plus couples daily.
Concierge
Sandals Emerald Bay
2018.04 - 2018.11
Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction
Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays
Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
Maximized guest satisfaction by promptly addressing concerns and resolving issues
Concierge
Hideaways Exuma
2016.10 - 2018.07
Facilitated and coordinated transportation services for guests
Managed check-in and check-out procedures for guests.
Provided exceptional customer service to diverse clientele, fostering atmosphere of inclusivity and respect
Managed variety of tasks simultaneously, maintaining professionalism and efficiency under pressure
Education
Roker's Point Primary School
Roker's Point, Exuma
06.2005
High School Diploma -
L.N.Coakley High School
Miss Town, Exuma
06.2010
Skills
Microsoft Applications
Concierge Assistance
Time Management
Front Desk Operations
Travel Arrangements
Event coordination
Task prioritization
Certification
2015, Front desk certificate, Bahamas Business Institute of Business Technology
2020, Hospitality Training, National Training Agency
2020, Microsoft Office Certification, Synergy Bahamas
Timeline
Concierge Agent
Rosewood Baha Mar
2023.06 - 2024.11
Concierge
Sandals Royal Bahamian
2022.01 - 2023.02
Concierge
Sandals Emerald Bay
2018.04 - 2018.11
Concierge
Hideaways Exuma
2016.10 - 2018.07
Roker's Point Primary School
High School Diploma -
L.N.Coakley High School
2015, Front desk certificate, Bahamas Business Institute of Business Technology
2020, Hospitality Training, National Training Agency
2020, Microsoft Office Certification, Synergy Bahamas
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