Cornisha Sears
Pinewood Gardens Nassau,The Bahamas
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Concierge Agent
Rosewood Baha Mar
06.2023 - 11.2024
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Streamlined check-in processes for improved efficiency and reduced wait times.
- Assisted guests with reservations, ensuring seamless booking
- Managed over 50 plus guest per day
Concierge
Sandals Royal Bahamian
01.2022 - 02.2023
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment
- Managed check-in and check-out procedures for guests
- Scheduled and confirmed restaurant reservations for guests
- Provided accurate information regarding local attractions, restaurants and activities
- Maintained high level of professionalism and discretion when dealing with guests.
- Managed and property tour guided guided over 20 plus couples daily.
Concierge
Sandals Emerald Bay
04.2018 - 11.2018
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues
Concierge
Hideaways Exuma
10.2016 - 07.2018
- Facilitated and coordinated transportation services for guests
- Managed check-in and check-out procedures for guests.
- Provided exceptional customer service to diverse clientele, fostering atmosphere of inclusivity and respect
- Managed variety of tasks simultaneously, maintaining professionalism and efficiency under pressure
Education
Roker's Point Primary School
Roker's Point, Exuma06.2005
High School Diploma -
L.N.Coakley High School
Miss Town, Exuma06.2010
Skills
- Microsoft Applications
- Concierge Assistance
- Time Management
- Front Desk Operations
- Travel Arrangements
- Event coordination
- Task prioritization
Certification
- 2015, Front desk certificate, Bahamas Business Institute of Business Technology
- 2020, Hospitality Training, National Training Agency
- 2020, Microsoft Office Certification, Synergy Bahamas
Timeline
Concierge Agent
Rosewood Baha Mar
06.2023 - 11.2024
Concierge
Sandals Royal Bahamian
01.2022 - 02.2023
Concierge
Sandals Emerald Bay
04.2018 - 11.2018
Concierge
Hideaways Exuma
10.2016 - 07.2018
Roker's Point Primary School
High School Diploma -
L.N.Coakley High School
- 2015, Front desk certificate, Bahamas Business Institute of Business Technology
- 2020, Hospitality Training, National Training Agency
- 2020, Microsoft Office Certification, Synergy Bahamas
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