Cortrina Collina Cooper
Freeport Bahamas,WG
Summary
To pursue a promising career in a growing company that promotes success and professional growth. I am supportive team player with a positive attitude, dedicated to delivering excellent customer service. With an exceptional ability to maintain a professional, neat and well-groomed appearance adhering to standards. I always try my very best to communicate effectively with both customers and team members. With a proven ability to work under pressure while resolving conflicts in a professional manner.
Overview
14
14
years of professional experience
Work History
Sales Clerk
Miniso Bahamas
08.2021 - 02.2022
- Greet customers and inquire about their needs
- Take inventory, stock, and restock merchandise.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Processed payments and returns with accuracy and efficiency.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Opened and closed store by balancing cash registers and receipts.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
Sale Clerk
Sonya Things
01.2018 - 12.2019
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Processed payments and returns with accuracy and efficiency.
- Opened and closed store by balancing cash registers and receipts.
Sales Clerk/ Shop Keeper
Paradise Arts Gallery
10.2015 - 10.2017
- Obtains or receives merchandise, total bill, accepts payment
- Clean shelves, counters, and tables
- Keeps record of sales, prepare inventory of stock, and order merchandise
- Check inventory at the end of each month
- Make Bank deposit for the store every week.
- Processed payments and returns with accuracy and efficiency.
- Kept front check out area clean and organized for efficient service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Photoshop Sales Clerk and Entertainment Department
Beaches Turks & Caicos Resorts Villages & Spas
07.2011 - 10.2015
- To interact with the guest by hosting activities by the pool and other areas
- To entertain the guest at night on the stage by singing, dancing and modeling
- To fore fill all duties as a night duty manger, such as making sure our nightly activities start on time and that all equipment's used for the activity is set up and ready, to manage team ensuring that their assigned duties are taking care of, and to write a night duty report after everything is checked
- To assist the guest with finding their correct pictures that was taken at their photo-shoot and to convince the guest to make a purchase
- To keep Photoshop clean and to make sure that our inventory is fully stocked.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Airport Greeter
GRACE BAY CLUB
12.2010 - 06.2011
- To ensure that the guest were safely transported to the Grace Bay Club Resort
- To ensure that if the guest luggage was lost for some reason, it was found and returned to the hotel for the guest
- To ensure that the taxi drivers were being paid, so that my job can run smoothly at the airport.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Helped office staff prepare reports and presentations for internal or client-related use.
Leeward Office Manager
PARROT CAY RESORT AND SPA
08.2008 - 05.2010
- Ensure that the guest transition from the airport to parrot cay is one that is pleasant and comfortable
- By coordinating with the airport greeter and boat captain and crew
- Ensure that the guests were safely seated on the boat
- Ensure that the equipment such as private transport vehicles and trolleys were in good condition to be used for the transports of the guest and their luggage
- Ensure that the inventory for the leeward office was updated every end of the month
- Ensure that the leeward office and area was clean every day
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
Certificate Degree - Art Education
Penn Foster College Art And Cartooning
Pennsylvania 925 Oak Street2014
Diploma - Business
Sir Jack Hayward High School
Freeport Bahamas06.2008
Diploma - Business
Raymond Gardiner High School
Turks And Cacios2006
Skills
- Customer service training
- Art of selling training
- Sales Records Management
- Sales Expertise
- Computer Proficiency and Microsoft Office
- Strong Communication and Interpersonal Skills
- Team Cooperation
- Cash Register Operation
- Adaptable and Flexible
- Effective Customer Communication
- Persuasive Selling
- Cash Handling
- Credit and Cash Transactions
- Effective Planning
Timeline
Sales Clerk
Miniso Bahamas
08.2021 - 02.2022
Sale Clerk
Sonya Things
01.2018 - 12.2019
Sales Clerk/ Shop Keeper
Paradise Arts Gallery
10.2015 - 10.2017
Photoshop Sales Clerk and Entertainment Department
Beaches Turks & Caicos Resorts Villages & Spas
07.2011 - 10.2015
Airport Greeter
GRACE BAY CLUB
12.2010 - 06.2011
Leeward Office Manager
PARROT CAY RESORT AND SPA
08.2008 - 05.2010
Certificate Degree - Art Education
Penn Foster College Art And Cartooning
Diploma - Business
Sir Jack Hayward High School
Diploma - Business
Raymond Gardiner High School
Similar Profiles
Robert Antonio StuartRobert Antonio Stuart
Assistant Superintendent Police (A.S.P) RESERVE at ROYAL BAHAMAS POLICE FORCE BAHAMAS GOVERMENTAssistant Superintendent Police (A.S.P) RESERVE at ROYAL BAHAMAS POLICE FORCE BAHAMAS GOVERMENT
Michael FinlayMichael Finlay
Senior Operations Manager at MinisoSenior Operations Manager at Miniso
Yu Shi LinYu Shi Lin
Retail Assistant at MINISO AustraliaRetail Assistant at MINISO Australia