CORY JOHNSON
SOUTH BEACH
Summary
Highly motivated and results-oriented professional with a background in banking, customer service, and operations. Proven track record of enhancing efficiency, delivering exceptional client experiences, and training staff. Recognized for driving employee engagement within the department. Seeking to leverage strong financial acumen, communication skills, and adaptability to excel in customer service, office administration, or banking roles, ultimately contributing to organizational success.
Overview
13
13
years of professional experience
Work History
Remittance/Verification Teller & Customer Service Representative
Scotia Bank (Bahamas & Virgin Islands Ltd)
10.2012 - Current
- Managed diverse financial transactions including account openings, wire transfers, and bill payments.
- Processed a large volume of daily deposits, including ABM deposits.
- Balanced Automated Banking Machines (ABMs) daily.
- Provided head tellers with necessary cash.
- Resolved customer complaints and inquiries efficiently, ensuring high levels of customer satisfaction.
- Trained new and existing staff members on banking procedures and customer service best practices.
- Increased efficiency by consistently ensuring tasks were completed accurately the first time.
- Conducted inventory checks and orders for teller operations.
- Responsible for daily teller balancing and securing cash drawers.
- Received an award for employee engagement.
Education
Digital Skills Training Program
Avasant Foundation/IBD
Diploma -
North Andros High School
Skills
- Languages: English, Basic Spanish
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
Timeline
Remittance/Verification Teller & Customer Service Representative
Scotia Bank (Bahamas & Virgin Islands Ltd)
10.2012 - Current
Digital Skills Training Program
Avasant Foundation/IBD
Diploma -
North Andros High School
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