Summary
Overview
Work History
Education
Skills
Timeline
Generic

CORY JOHNSON

SOUTH BEACH

Summary

Highly motivated and results-oriented professional with a background in banking, customer service, and operations. Proven track record of enhancing efficiency, delivering exceptional client experiences, and training staff. Recognized for driving employee engagement within the department. Seeking to leverage strong financial acumen, communication skills, and adaptability to excel in customer service, office administration, or banking roles, ultimately contributing to organizational success.

Overview

13
13
years of professional experience

Work History

Remittance/Verification Teller & Customer Service Representative

Scotia Bank (Bahamas & Virgin Islands Ltd)
10.2012 - Current
  • Managed diverse financial transactions including account openings, wire transfers, and bill payments.
  • Processed a large volume of daily deposits, including ABM deposits.
  • Balanced Automated Banking Machines (ABMs) daily.
  • Provided head tellers with necessary cash.
  • Resolved customer complaints and inquiries efficiently, ensuring high levels of customer satisfaction.
  • Trained new and existing staff members on banking procedures and customer service best practices.
  • Increased efficiency by consistently ensuring tasks were completed accurately the first time.
  • Conducted inventory checks and orders for teller operations.
  • Responsible for daily teller balancing and securing cash drawers.
  • Received an award for employee engagement.

Education

Digital Skills Training Program

Avasant Foundation/IBD

Diploma -

North Andros High School

Skills

  • Languages: English, Basic Spanish
  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills

Timeline

Remittance/Verification Teller & Customer Service Representative

Scotia Bank (Bahamas & Virgin Islands Ltd)
10.2012 - Current

Digital Skills Training Program

Avasant Foundation/IBD

Diploma -

North Andros High School
CORY JOHNSON