Crystal Gibson
Nassau
Summary
Service-focused professional dedicated to personal growth and professional development. Pleasant, reliable, and eager to contribute to team's success through hard work, interpersonal skills, and problem resolution. Excellent written and communication skills. Award winning for exceptional customer service. Committed to excellent service and customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Representative
The Rand Memorial Hospital
10.2022 - Current
- Manage patient/family feedback to improve patient experience and quality of service
- Assist in clarifying Patient’s Rights and Responsibilities and explaining hospital’s policies and procedures
- Act as a liaison between the patient and provider for support services.
Cosmetologist
Lyford Cay Club; Atlantis Resort; Ocean Club Four Seasons Resort
12.2012 - 03.2020
- Serviced high-profile clients in wet/thermal styling, haircoloring, haircuts, blowouts, extensions, hair/scalp treatments
- Awarded “Valuable Name Mention” in guest surveys July 2018
- Awarded “Phenomenal Performance in Sales” June 2018.
Patient Registration Associate
Doctor’s Hospital Healthcare System
04.2006 - 03.2010
- Assisted with pioneering the Pre-Registration Department, creating functional structures which streamlined operations within the department
- Registered patients in Meditech, documenting key data, confirming eligibility, and verifying insurance benefits
- Served as Vice president of the Associate Advisory Committee.
Education
Diploma -
Dudley Cosmetology University
North Carolina, USAAssociate of Science- Business Administration -
Bahamas Institute of Business & Technology
05.2025
Skills
- Upbeat and Positive Personality
- Strong Service Mindset
- Excellent Communication
- Growth Oriented
- Teamwork and Collaboration
- Problem Resolution
- Customer Satisfaction
Certification
- Patient Advocate
- National Youth Leader
- Leadership Development
- Team building Practices
- Medical Terminology
- Infection & Prevention Control
Awards
- Joe L. Dudley for Humanitarianism
- Exceptional Customer Service
Timeline
Patient Representative
The Rand Memorial Hospital
10.2022 - Current
Cosmetologist
Lyford Cay Club; Atlantis Resort; Ocean Club Four Seasons Resort
12.2012 - 03.2020
Patient Registration Associate
Doctor’s Hospital Healthcare System
04.2006 - 03.2010
Diploma -
Dudley Cosmetology University
Associate of Science- Business Administration -
Bahamas Institute of Business & Technology