Daisha Swan

● Answer guests' questions, resolve complaints and address any issues in a professional manner.

● Process payments accurately and efficiently using cash registers and POS systems.

● Responsible for providing exceptional customer service, ensuring guest satisfaction and a safe and enjoyable environment for guests.

● Welcome cruise passengers as they disembark and assist them with joining scheduled tours.

• Organizing and assisting with hosting events during peak seasons.
• Responsible for setting up and breaking down all the event equipment and keeping all areas clean and presentable for all guests in attendance.
• Managed inventory and all event supplies.
• Maintained detailed records of past events for future reference and continuous improvement efforts.

• Filing, scanning uploading and organizing customer files, inclusive of customer contracts, work orders, authorization letters and other important customer related documents.
• Manage and update the database of all client information and customer documentation.
• Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence.

• Greet customers warmly and assist them with any inquiries they have
• Processing customer purchases, balancing cash drawer for the day
• Managing and restocking the inventory of the store, making sure the manager orders stock that is running low.