DANAIR M. JOHNSON
Nassau
Summary
To seek and obtain a position that will fully utilize my professional skills such as; critical thinking, time management, problem solving, team collaboration and other numerous skills. Hardworking and passionate job seeker with strong organizational skills eager to take and secure an entry level job title while willing to help and achieve the company goals.
Overview
16
16
years of professional experience
Work History
Room Attendant
Breezes Resort
08.2024 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Replenished guest room water glasses, toiletries, and paper products.
Cabana Attendant
Royal Caribbean Cruise Group
06.2022 - 03.2024
- Delivered exceptional guest experience by warmly greeting guest upon arrival and checking in all guest to their assigned cabanas and also making sure to thank them at the end of day.
- Responded decently to all guest questions and complaints in accordance to the company's procedures
- Took food orders and Input drink orders accurately into the POS system and charged accordingly to their sea pass card when needed.
- Delivered great time management and customer service skills by making sure guest got their orders on time and correctly.
- Introduced guest to island specials and discounts for that day.
- Work alongside colleagues to help promote team work.
- Set up assigned cabanas, cleaning assigned work area before and at the end of day.
- Provided a cleaned area for guest throughout time on the island.
Dish Washer
Royal Caribbean Cruise Group
04.2021 - 02.2022
- Kept kitchen area cleaner and tidy throughout the day by washing dishes, taking out trashes to designated area, organizing supplies to correct work station and sanitizing all areas daily.
- Followed supervisor's instructions to complete task on time.
- Stepped into different roles when busy to help facilitate other work stations when needed.
- Responsible by following the company protocols during any type of air-borne illnesses, and maintained a low level spread as much as possible.
- Reported all broken fixtures/ equipments to the correct department and supervisor/s.
- Created a save and clean environment for all staff and guest.
Public Area Attendant
Royal Caribbean Cruise Group
10.2018 - 03.2020
- Maintained cleanliness of restrooms, lounges, casino, spa, theaters, night club and pool deck by properly follow correct cleaning procedures.
- Assisted with guest questions and concerns by directing them to the proper department.
- Helped facilitate a safe ,fun relaxing atmosphere for guest and crew members at all times.
- Provided assistance to other staff members on cleaning difficult areas onboard.
- Stored all cleaning and chemicals back to the proper location after use.
- Sanitized all public areas daily before and after the end of shifts.
- Managed to complete all tasks on time and correctly.
Room Attendant
Royal Bahamian Spa and Resorts
01.2017 - 08.2018
- Replenished toiletries, linens, towels and restocked mini bars.
- Checked all guest appliances in guest rooms to make sure all in good condition.
- Daily cleaning and sanitizing of guest rooms that includes, high to reach areas, proper bathroom cleaning, vacuum carpets, polishing of all fixtures, proper handling of guest laundry, clean all windows and porch areas.
- Specialized cleaning knowledge on how to eliminate germs and minimized infection breakouts amongst guest and staff.
- Meet guest expectations and satisfactions at all times.
- Cleaned work areas before and at the end of shifts.
- Greet guest at all times upon arrival and after departure to implement long term objectives.
- Keep a safe and secure environment for guest personal belongings at all times
Front Desk Receptionist
BahamaTrack Technology Ltd
05.2013 - 08.2014
- Greeted guest at front desk and engaged in a professional conversation while managing check-ins and check-outs
- Helped with cleaning of front office to generate a welcoming and professional work environment for both clients and staff
- Answered all incoming calls by redirecting to the correct receivers, schedule all appointments and meetings, kept staff employment documents updated in the system, print and file documents on a daily base
- Daily computer tasking, answering emails, sending documents and receiving information
- Secured all confidential documents at all times making sure not to exposed classified data
- Helped secretary with scheduling staff working hours as well as pay hours
Sales Associate
Dream Gyrlz Hair Store
02.2012 - 06.2012
- Restocked all beauty items during new shipments.
- Helped guest achieved what their ideal purchased on items, given them options of different beauty supplies that they might be looking for or an interest in.
- Kept work area cleaned and tidy before and after closing of shifts.
- Build long term professional business friendships based on the company objectives.
- Worked alongside team members to better create long term company goals.
Bakery Server
Swiss Pastry Shop
06.2009 - 02.2011
- Restock bakery supplies and fridge daily, fold cake boxes, and wrapped utensils.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cleaned work station before and after work shifts.
- Worked alongside staff to implement growth in the workplace.
- Took cake orders by showing knowledge on the different types flavours, sizes and cost of cakes/other pastries.
Education
High School Completion Certificate -
C.I. Gibson Senior High
01.2006
Positive Scroll -
L. W. Young Junior High
01.2003
Sandilands Primary School
01.2000
Skills
- Communication
- Time Management
- Multitasking
- Critical Thinking
- Team And Collaboration
- Office Administration
- Emergency Evacuation
- Interpersonal
- Problem Solving
- Guest Satisfaction
- Cleaning
- Customer Service
- Home Design
Timeline
Room Attendant
Breezes Resort
08.2024 - Current
Cabana Attendant
Royal Caribbean Cruise Group
06.2022 - 03.2024
Dish Washer
Royal Caribbean Cruise Group
04.2021 - 02.2022
Public Area Attendant
Royal Caribbean Cruise Group
10.2018 - 03.2020
Room Attendant
Royal Bahamian Spa and Resorts
01.2017 - 08.2018
Front Desk Receptionist
BahamaTrack Technology Ltd
05.2013 - 08.2014
Sales Associate
Dream Gyrlz Hair Store
02.2012 - 06.2012
Bakery Server
Swiss Pastry Shop
06.2009 - 02.2011
Positive Scroll -
L. W. Young Junior High
Sandilands Primary School
High School Completion Certificate -
C.I. Gibson Senior High
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