D'ANDREA J. PINDER
Nassau,Bahamas
Summary
To obtain work experience in an organization where there is opportunity for growth and future advancement.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Office/Sales Manager
Airborne Freight & Cargo Services LLC
08.2015 - 12.2024
- Was a strategic and supportive partner for customers at every stage of the Freight & Cargo Services.
- Focused on building loyalty to ensure long-term client retention by presenting product information and helping the sales team with upsells and renewals.
- Manage Customer Relations - from services offered, the buying process and beyond.
- Monitor, report and follow up on customer issues, feedback.
- Lead Sales Campaign Efforts (Newspaper, Television, Social Media).
- Dealt with business development efforts assisting with Airway Bills Preparation, Shipment Manifests, etc.
Enterprise Sales - CSR (Business)
Bahamas Telecommunications Corp
03.2007 - 07.2015
- Trained as a Universal Representative (Business & Customer Service).
- Assisted Customers requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
- Activation/Termination of accounts.
- Cerillion Superuser (Trained employees with using this system)
- Was responsible for activations, customer service, Eservices.
- Maintained and updated Enterprise databases.
- Maintained strong knowledge of all products, accessories, pricing plans, promotions, and service features.
- Work Order Processing for: - Dsl Services - Landline Services (Residential/Business) - Toll Free Services (Local/International) 800 & 300 - Cellular Services (Postpaid, Prepaid, Data Only) - Lease Circuits Services (Domestic, Local & International) - Multiprotocol Label Switching Connections (Point to Point & DIA) - PBX Systems (Nortel, Meridian, Mitel & Avaya)
Customer Service & Ticket Agent
Bahamas Air Holdings
01.2005 - 01.2006
- Company Overview: (Customer Serv. & Ticket Agent)
- At Bahamas Air (National Carrier), it was paramount that I exhibited my commitment and professionalism to every customer, by making their travel experience as effortless and pleasant as possible, all while demonstrating a positive attitude in the work environment.
- Responsibilities for this position included: Sold, printed, and reissued tickets.
- Manage the check-in process, ensuring that customers had the proper documentation for travel.
- Tagged baggage and performed lifting tasks that involved transferring baggage from scales to conveyor belts.
- Practiced safety measures in operational methods and procedures.
- Assist customers with seat availability, flight status, managing, and initiating the boarding process.
- Processed credit card payments.
- (Customer Serv. & Ticket Agent)
Education
Intermission - Management Information System
Florida Memorial College
01.2005
Diploma -
Jordan Prince Williams Baptist High
01.2002
Skills
- Customer relationship management
- Data analysis
- Team leadership
- Client retention strategies
- Communication skills
- Problem solving
- Time management
- Lead database management
References
- Kevin Brown, CEO of Airborne Freight & Cargo, 242-376-2664
- Muschello Gordon, Senior Associate BTC, 242-376-4502
Telephone
- Mobile, 242-392-1233
- Mobile, 242-451-0487
Operating Systems
- Cerillion
- ICMS
- Sentori
- ICC Care
- Coldview
- Genband
- Numero
- SalesForce
- Cisco
- Microsoft Office
- EZ Pay
- Saber Ticketing System
Timeline
Office/Sales Manager
Airborne Freight & Cargo Services LLC
08.2015 - 12.2024
Enterprise Sales - CSR (Business)
Bahamas Telecommunications Corp
03.2007 - 07.2015
Customer Service & Ticket Agent
Bahamas Air Holdings
01.2005 - 01.2006
Intermission - Management Information System
Florida Memorial College
Diploma -
Jordan Prince Williams Baptist High