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Hi, I’m
D'ANDREIA ROBINSON
Operations Management
Nassau
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. A proactive and hardworking individual focused on continuous operational improvement.
Overview
17
years of professional experience
Work History
Goldwynn Resort & Residencies
Overnight Front Office Supervisor/ Night Auditor
2024.02 - Current (7 months)
Job overview
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures..
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Achieved high-quality service by maintaining open communication channels among team members.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Created, prepared, and delivered reports to various departments.
- Completed bi-weekly payroll for 25 employees.
Kanoo Pays Ltd.
Operations Administrator
2020.12 - Current (3 years & 9 months)
Job overview
- Evaluated current operational practices and suggested improvement strategies
- Enhanced operational performance and reduced labor expenses by developing and perfecting standard practices
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Supported Operations team by handling all administrative tasks
- Coordinated meetings for department both in the office and remotely via Zoho CRM & Teams
- Assisted with documenting key processes and procedures and security protocols
- Managed internal operational standards and productivity targets
- Outsourced services to save on labor, supplies and equipment costs and adhere to company budgets.
Sandals Royal Bahamian
Assistant F & B Manager
2019.02 - 2020.03 (1 year & 1 month)
Job overview
- Manage all F&B and day-to-day operations of 10 restaurants within budgeted guidelines and to the highest standards
- Coached employees through day-to-day work and complex problems
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Created training modules in partnership with HR for new hires
- Reduced customer issues by 15% with introduction of surveys and questionnaires.
Bimini Big Game Club Resort & Marina
Food & Beverage Manager / Restaurant Manager
2017.10 - 2019.02 (1 year & 4 months)
Job overview
- Train & Supervise Staff
- Ensure all food and safety procedures are strictly adhered to according to environmental health standards
- Implemented SOP'S
- Manage Budgets
- Menu Planning & Creating
- Setting Targets
- Handling customer complaints and queries
- Disciplinary of employees
- Accounts Payable
- Accounts Receivable
- Payroll.
The Club at Windermere Island
Club Manager
2016.01 - 2017.09 (1 year & 8 months)
Job overview
- Recruited, hired, and trained to develop high-performing staff
- Increased staff performance and engagement via motivational leadership
- Planned, organized, and coordinated events and celebrations
- Raised club traffic and brand reach with innovative online promotions
- Negotiated contracts with vendors, suppliers, and entertainment providers to achieve favorable terms
- Maintained an up-to-date knowledge of trends and developments in the hospitality industry to improve service
- Monitored cash flow and accounting operations to support accurate record-keeping
- Implemented policies and procedures to improve club operations and standards
- Created detailed reports of daily, weekly, and monthly operations
- Restored customer loyalty by resolving complaints with workers, activities or services given
- Cultivated strong relationships with customers to build loyalty and repeat business.
Sandals Royal Bahamian
Concierge Agent / Concierge Supervisor
2014.12 - 2016.08 (1 year & 8 months)
Job overview
- Developed a strong knowledge of the hotel's facilities and services and of the surrounding community
- Provide guests with information about attractions, facilities, services, and activities in or outside the property
- Make guest reservations for air or other forms of transportation when asked
- Obtains necessary itinerary tickets
- Organize special functions as directed by management
- Coordinated guest requests for special services and ensured that the proper department was well informed
- Contact in-house guests periodically, to provide a more personal experience
- Handles guest complaints and solves problems to the degree possible.
C.L.M.K Investments Ltd
Assistant Manager
2009.01 - 2013.01 (4 years)
Job overview
- Supervised the daily operations of the business including guest satisfaction monitoring, daily audits, and operational forecasts
- Managed and kept a polished team of well-trained professionals capable of delivering excellent service that demands customer loyalty
- Performed various Human Resources responsibilities including preparing work schedules to maximize the department's effectiveness
- Administered policies, programs and practices, including planning, organizing, developing, coordinating and directing
- Responsible for Recruitment and Employment, Compensation and Benefits, Employee and Labor Relations, and Training and Development
- Facilitated meetings and developed strategies of implementation with management staff.
Atlantis Resort
Front Desk Agent
2007.01 - 2008.01 (1 year)
Job overview
- Facilitated the registration process by delivering five-star standard service
- Connected incoming calls to guest rooms, notated messages, gave personalized wake-up calls, handled incoming and outgoing faxes, responded, and dispatched emergencies and advised the necessary individuals by phone and radio contact
- Processed group files for check-in and checkout, service group contact to ensure satisfaction, run daily reports for guests, and help all departments with questions about groups
- Aided in recreational planning, booking restaurant reservations, and show tickets.
Education
The International School of Hospitality , LAS Vegas Nevada
American Hotel & Lodging Institute Certifications from Hospitality Leadership & SupervisionHotel OperationsRevenue ManagementManaging Front Office OperationsManaging Housekeeping OperationsLeadership And Management in The Hospitality IndustryTrain The Trainer F: Hotel Operations Management
01.2014
Faith Temple Christian Academy , Nassau Bahamas
High School Diploma
01.2007
Skills
- Proficient computer skills: Adobe PDF, AS400, Rio Spa, Rooms Master, Kronos, Microsoft Word Windows Operating Infor, Agilysys, Hotsos, Microsoft Products, Time Clock Plus, and ZOHO CRM.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Overnight Front Office Supervisor/ Night Auditor
Goldwynn Resort & Residencies
2024.02 - Current (7 months)
Operations Administrator
Kanoo Pays Ltd.
2020.12 - Current (3 years & 9 months)
Assistant F & B Manager
Sandals Royal Bahamian
2019.02 - 2020.03 (1 year & 1 month)
Food & Beverage Manager / Restaurant Manager
Bimini Big Game Club Resort & Marina
2017.10 - 2019.02 (1 year & 4 months)
Club Manager
The Club at Windermere Island
2016.01 - 2017.09 (1 year & 8 months)
Concierge Agent / Concierge Supervisor
Sandals Royal Bahamian
2014.12 - 2016.08 (1 year & 8 months)
Assistant Manager
C.L.M.K Investments Ltd
2009.01 - 2013.01 (4 years)
Front Desk Agent
Atlantis Resort
2007.01 - 2008.01 (1 year)
The International School of Hospitality
American Hotel & Lodging Institute Certifications from Hospitality Leadership & SupervisionHotel OperationsRevenue ManagementManaging Front Office OperationsManaging Housekeeping OperationsLeadership And Management in The Hospitality IndustryTrain The Trainer F: Hotel Operations Management
Faith Temple Christian Academy
High School Diploma
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