Danielle Brown
Nassau,NP
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Elementary School Teacher
Shonell Mcphee
08.2022 - Current
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
Customer Service Representative
Francino Mullings
03.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Judge Assistant
Public Service, Supreme Court
08.2017 - 12.2017
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Accountant Assistant
Regina Sands
06.2015 - 04.2017
- Answered phone calls regarding financial matters such as payments due.
- Helped prepare month-end, quarterly and year-end closings.
- Produced and distributed invoices and financial documents.
- Documented business expenses and sales.
Education
Elementary Education
Bahamas Baptist Community College
Jean StreetBusiness Management
University of The Bahamas
University Drive08.2025
High School Diploma -
Nassau Christian Schools
Old Trail And Soldier Road05.2017
Skills
- Appointment Scheduling
- Consultative Sales
- Information Security
- Report Generation
- Account Updating
- Paperwork Processing
- Microsoft System Center
- Windows Server management
Languages
English
Native language
Spanish
Upper intermediate
B2
Timeline
Elementary School Teacher
Shonell Mcphee
08.2022 - Current
Customer Service Representative
Francino Mullings
03.2021 - 05.2022
Judge Assistant
Public Service, Supreme Court
08.2017 - 12.2017
Accountant Assistant
Regina Sands
06.2015 - 04.2017
Elementary Education
Bahamas Baptist Community College
Business Management
University of The Bahamas
High School Diploma -
Nassau Christian Schools
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