Danielle Moss
Summary
Dedicated professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Hardworking and focused individual offering excellent communication, planning and prioritization skills demonstrated through years of performance.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Bahamas Technical & Vocational Institute
06.2023 - Current
- Developed strategies to streamline and improve office procedures.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
Customer Service Administrator
Blue Postal
11.2019 - 04.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Kept high average of performance evaluations.
- Reduced response times by creating a comprehensive knowledge base for quick reference during customer interactions.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved office operations by automating client correspondence, record tracking and data communications.
Medical Clerk
Public Hospitals Authority Princess Margaret Hospi
08.2016 - 05.2018
- Maintained patient confidence by keeping patient records information confidential.
- Conducted data entry tasks related to patient demographics, insurance information, and clinical notes with precision for accurate recordkeeping.
- Followed up with providers to address requests and concerns.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Assisted in training new staff on medical record processing and filing procedures.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records in compliance with security regulations.
Legal Assistant
Anthony Thompson & Co.
02.2014 - 07.2016
- Researched statutes, decisions, legal articles, and codes.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Communicated pertinent information to clients via phone, email, and mail.
- Revised and finalized letters, briefs, and memos.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
Education
Bachelor of Arts - Primary Education
Bahamas Baptist University College
8 Jean St. Nassau, Bahamas.03.2025
DipHe in Legal Studies -
Staffordshire University
Stoke On Trent, United Kingdom.06.2013
High School Diploma -
Bahamas Academy
Wulff Road. Nassau, Bahamas.06.2006
Skills
- Organizational Skills
- Crisis Intervention
- Client Confidentiality
- Risk Assessment
- Crisis Assessment
- Attention to Detail
- MS Office
- Confidential case documentation
- Cooperative
- CPR, First Aid
- Compassionate
Affiliations
- 3956 ‘Destined for Success' Toastmaster Vice President of Public Relations 2017, Competent Communicator
Timeline
Administrative Assistant
Bahamas Technical & Vocational Institute
06.2023 - Current
Customer Service Administrator
Blue Postal
11.2019 - 04.2023
Medical Clerk
Public Hospitals Authority Princess Margaret Hospi
08.2016 - 05.2018
Legal Assistant
Anthony Thompson & Co.
02.2014 - 07.2016
Bachelor of Arts - Primary Education
Bahamas Baptist University College
DipHe in Legal Studies -
Staffordshire University
High School Diploma -
Bahamas Academy
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