Summary
Overview
Work History
Education
Skills
Timeline
Generic

DAPHNE H. LAING

Nassau, Bahamas

Summary

Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Specialized areas of Operations Management, Human Resources Management, Business Development, Property Management and Project Management.

Overview

28
28
years of professional experience

Work History

OFFICE MANAGER/HR MANAGER

SILVERSTAR MANAGEMENT GROUP CO. - UNIVERSITY RESIDENCE SERVICES (BAHAMAS) LTD.
01.2023 - Current
  • Project Coordinator
  • Manage the daily operations of site project office
  • Oversee maintenance office/equipment/communications - Service Providers
  • Processing and Managing of Office Budgets
  • Organize Company Events
  • Implement and maintain procedures /administrative systems
  • Organize meetings
  • Bill Payments
  • Communicate with Legal counsel as it relates to company matters
  • Communicate with Banking and Financial Institutions
  • Monthly reporting to Central Bank
  • Administrator Employees Health Insurance coverage New Hires and Monitor Claims Activities
  • Maintain employees files/financial documents
  • Work Permit Applications - Expat Workers Communicate with Owners Representative
  • Monthly Payroll
  • Employee Handbook - Policies and Procedures related to same
  • Organizing induction programs for new employees
  • Develop and implement HR strategies and initiatives aligned with overall business strategy.
  • HR - Development, Compensation and Benefits
  • National Insurance Contributions - New Hires and Monthly Payments
  • Maintain knowledge of trends, best practices, regulatory changes
  • Nurture a positive working environment
  • Assisted in organizing and overseeing assignments to drive operational excellence.

PROPERTY MANAGER

ONE OCEAN ASSOCIATION, PARADISE ISLAND ISLAND LUXURY RESORT - CONDOMINIUMS RESIDENTIAL PROPERTY
04.2021 - 07.2022

Responsible for the management and maintaining of all aspects of the property operations

  • All departments: Administration, Human Resources, Security/Safety/Access Control
  • Services and Maintenance
  • Report directly to HOA Board of Directors and attend organize Board meetings
  • Interact daily with property owners/stakeholders/tenants to ensure full satisfaction
  • Ensure the standard operations of all mechanical and safety components
  • Ensure all common areas are well maintained and property is safe and secured
  • All owners/stakeholders/tenants access control systems worked effectively at all times (Swipe cards,Fobs and Garage Clickers)
  • Security systems are engaged and monitored effectively and efficiently
  • Oversaw all upgrade projects and property beautification projects
  • Liaise with the Accountant - Monitor and control expenses
  • Approval and processing employees payroll, vendors payments/trades contracts
  • Implement standards operating procedures and policies as required or needed.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.

PROPERTY MANAGER

OLD FORT BAY PROPERTY OWNERS’ ASSOCIATION, OLD FORT BAY - LUXURY RESIDENCES COMMUNITY
03.2015 - 03.2020

Responsible for management and maintaining of all aspects of the property operations

  • All departments: Administration, Accounting, Human Resources, Security/Safety/Access Control
  • Landscape and Maintenance
  • Report to the Owners' Association Board, as well as attend and organize board meetings
  • Interact daily with property owners/stakeholders/tenants to ensure full satisfaction
  • Liaise with the Accountant: Review/Oversaw monthly billing summaries, budgets and expense records for the purpose of financial reporting monthly, quarterly and annually
  • Approval and processing employees payroll, vendors payments/trades contracts
  • Home Architect Review Committee, monitor residential construction sites and renovation projects to ensure owners/stakeholders are in compliance with community guidelines
  • Plan and execute Community events
  • Oversaw all upgrades, maintenance and infrastructure projects within POA jurisdiction
  • Implement standards operating procedures and policies as required or needed
  • Disaster preparation, Hurricane preparation and restoration exercises.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.

PROJECT CONTROLLER/PROJECT MANAGER

LEDCOR/WOSLEE CONSTRUCTION COMPANY LTD - JOINT VENTURE LPIA AIRPORT EXPANSION PROJECT STAGE 2 & 3
03.2011 - 12.2013

Managed the daily operations of the Project Site Office, Accounting, Administration, Human

  • Resources
  • Developed and maintained internal control systems
  • Corresponded with various stakeholders, government agencies, contractors, and vendors to ensure project success
  • Displayed excellent leadership ability in dealing with complex projects and challenges within an actively operating secure base
  • Oversaw the daily on-site project financial management and cost accounting
  • Developed, managed and monitored project specific budgets, cash flow projections and monthly project financial reconciliation
  • Managed progress and productivity of vendors and subcontractors, monitor and verify monthly costs, purchase orders and change orders
  • Safety and Risk Management
  • Prepared status reports and other related project planning and controls documentation, including the collection, analysis, and presentation of regular information from major subcontractors
  • Prepared internal and end user control documents in accordance with Sarbanes-Oxley and GAAP compliance.
  • Skilled at working independently and collaboratively in a team environment.

PROJECT ADMINISTRATOR/MANAGER

LEDCOR/WOSLEE CONSTRUCTION COMPANY LTD. - JOINT VENTURE, LPIA AIRPORT EXPANSION PROJECT STAGE 1 AND
08.2009 - 02.2011
  • Project Coordinator
  • Managed the daily operations of the Project Site Office, Accounting, Administration, Human Resources

PROJECT CONSULTANT

GEMS INVESTMENT COMPANY LTD
12.2008 - 07.2009
  • Special Project Assignments
  • Responsible for designing documentation plans
  • Responsible for administrative and operating functions for the project
  • Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.

PROJECT ACCOUNTANT/ACCOUNTS MANAGER

KERZNER INTERNATIONAL, DEVELOPMENT HOTEL INDUSTRY/RESORTS, MARINA VILLAGE, HARBOURSIDE PHASE II, RES
06.2003 - 06.2009

ACCOUNTS SUPERVISOR

KERZNER INTERNATIONAL DEVELOPMENT HOTEL, ROYAL TOWERS, GOLF COURSE, HARBORSIDE PHASE , OCEAN CLUB
08.1997 - 05.2002

CUSTOMER SERVICE REPRESENTATIVE

BRITISH AMERICAN INSURANCE, COMPANY LTD
07.1995 - 06.1997

Education

CERTIFIED INTERNATIONAL PROJECT MANAGEMENT -

American Academy

BACHELOR OF BUSINESS ADMINISTRATION -

Nova Southwestern University

ACCOUNTING -

Sojourner Douglas College

BANKING CERTIFICATION

Canadian Institute of Bankers

Skills

  • Operations Management and Business Development
  • Luxury Property Management: Residences and Condominiums
  • Project Management/Development - Hotel Industry/Resorts, Airport Projects, Residences and Condominiums
  • Project Management Methods: Planning, Development, Execution, Monitoring, Evaluating
  • Accounts/Banking/Finance - Construction Cost Accounting/Budgets/Payroll
  • Human Resources Management: Communication/Hiring/Training/Talent Development/Performance Appraisals/Compensation
  • Safety/Security/Risk Management
  • Event Planning/Special Activities
  • Customer Service/Guest Services Protocols
  • Proficient in Microsoft Office and Google Suites
  • Government Agencies and Compliance Regulations
  • Retail Purchasing
  • Furnishing, Fixtures, Operating Supplies and Equipment
  • Inventory Controls
  • Grounds and Facility Inspection
  • Managerial experience
  • Office administration

Timeline

OFFICE MANAGER/HR MANAGER

SILVERSTAR MANAGEMENT GROUP CO. - UNIVERSITY RESIDENCE SERVICES (BAHAMAS) LTD.
01.2023 - Current

PROPERTY MANAGER

ONE OCEAN ASSOCIATION, PARADISE ISLAND ISLAND LUXURY RESORT - CONDOMINIUMS RESIDENTIAL PROPERTY
04.2021 - 07.2022

PROPERTY MANAGER

OLD FORT BAY PROPERTY OWNERS’ ASSOCIATION, OLD FORT BAY - LUXURY RESIDENCES COMMUNITY
03.2015 - 03.2020

PROJECT CONTROLLER/PROJECT MANAGER

LEDCOR/WOSLEE CONSTRUCTION COMPANY LTD - JOINT VENTURE LPIA AIRPORT EXPANSION PROJECT STAGE 2 & 3
03.2011 - 12.2013

PROJECT ADMINISTRATOR/MANAGER

LEDCOR/WOSLEE CONSTRUCTION COMPANY LTD. - JOINT VENTURE, LPIA AIRPORT EXPANSION PROJECT STAGE 1 AND
08.2009 - 02.2011

PROJECT CONSULTANT

GEMS INVESTMENT COMPANY LTD
12.2008 - 07.2009

PROJECT ACCOUNTANT/ACCOUNTS MANAGER

KERZNER INTERNATIONAL, DEVELOPMENT HOTEL INDUSTRY/RESORTS, MARINA VILLAGE, HARBOURSIDE PHASE II, RES
06.2003 - 06.2009

ACCOUNTS SUPERVISOR

KERZNER INTERNATIONAL DEVELOPMENT HOTEL, ROYAL TOWERS, GOLF COURSE, HARBORSIDE PHASE , OCEAN CLUB
08.1997 - 05.2002

CUSTOMER SERVICE REPRESENTATIVE

BRITISH AMERICAN INSURANCE, COMPANY LTD
07.1995 - 06.1997

CERTIFIED INTERNATIONAL PROJECT MANAGEMENT -

American Academy

BACHELOR OF BUSINESS ADMINISTRATION -

Nova Southwestern University

ACCOUNTING -

Sojourner Douglas College

BANKING CERTIFICATION

Canadian Institute of Bankers
DAPHNE H. LAING