Darian Smith
Nassau,Bahamas
Summary
Proven IT Specialist with proven extensive experience at The Department of Inland Revenue, specializing in network troubleshooting and system performance optimization. Demonstrated success in delivering superior remote support and comprehensive user training, leading to notable improvements in operational efficiency and customer satisfaction. Strong expertise in IT management and troubleshooting, combined with a talent for creating innovative solutions, underscores a commitment to achieving excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technician II
BAF Financial & Insurance
Nassau, N.P.
07.2024 - Current
- Reviewed logs of system events for potential issues or threats.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Created user accounts and configured settings in Active Directory.
- Ensured compliance with established policies regarding information security.
- Coordinated with vendors for repairs or replacement of defective equipment.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Resolved network connectivity issues with routers and switches.
- Managed the configuration and setup of customer accounts and systems.
- Responded promptly to service requests from staff members.
- Oversaw daily performance of computer systems.
- Used remote login tools to assist clients with technical and product questions.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Served as first point of contact for incoming technical service calls and emails.
IT Specialist I
Department of Inland Revenue
Nassau, N.P.
01.2020 - 07.2024
- Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Coordinated with vendors for repair services when needed.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Devised incisive workarounds and resolutions for IT-related problems.
- Developed documentation related to IT policies, processes, standards.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Provided technical support for users experiencing hardware or software issues.
- Assisted in the development and updating of technical documentation and support guides.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Used remote login tools to assist clients with technical and product questions.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Coordinated with vendors for procurement of IT products or services as needed.
- Conducted remote diagnostics to identify and solve technical problems.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Oversaw daily performance of computer systems.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Analyzed user needs and developed specifications for new systems or modifications.
- Monitored network performance and identified areas for improvement.
- Trained end users on how to use new systems and technologies effectively.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
Education
High School Diploma -
St Johns College
Nassau, Bahamas06-2014
Associate of Applied Science -
Bahamas Technical & Vocational Institute
Nassau Bahamas06-2019
Skills
- Virtualization technologies
- AV equipment management
- Remote support
- Network troubleshooting
- Help desk management
- Information security
- Troubleshooting and Diagnostics
- Technical support
- Hardware installation
- Help desk operations
- Operating system management
- User training
- Data recovery
Affiliations
- Youth Leader at church
- Writes Poetry
- Loves Reading
Accomplishments
- Youth Leader of the year 2018
- Talent for writing award (young writers award)
Certification
- ComptiA A+ 901 Certification
- ComptiA A+ 902 Certification
Languages
English
First Language
Spanish
Elementary (A2)
A2
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsWork-life balanceQuote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
IT Technician II
BAF Financial & Insurance
07.2024 - Current
IT Specialist I
Department of Inland Revenue
01.2020 - 07.2024
High School Diploma -
St Johns College
Associate of Applied Science -
Bahamas Technical & Vocational Institute
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