Dariell Gibson
Nassau,Bahamas
Summary
Highly organized administrative professional with an Associate Degree in Office Administration and proven experience supporting operations within the banking sector. Skilled in coordinating schedules, managing high-volume communications, preparing analytical reports, and maintaining accurate documentation to support management decision-making. Recognized for strong attention to detail, discretion, and the ability to streamline administrative processes while maintaining high service standards. Committed to improving office efficiency and providing reliable administrative support in fast-paced professional environments.
Overview
9
9
years of professional experience
Work History
CUSTOMER CARE SUPERVISOR
Bank of The Bahamas
Nassau, New Providence
05.2023 - Current
- Oversee administrative operations for the Customer Care Unit, including vacation scheduling and preparation of monthly absenteeism and tardiness reports.
- Manage the unit’s email inbox and WhatsApp communications, ensuring timely responses to customer inquiries.
- Resolve and escalate complex customer issues while collaborating with cross-functional departments to ensure efficient resolution.
- Complete annual performance reviews for a team of employees, providing coaching, feedback, and performance improvement guidance.
- Train and mentor new staff to maintain productivity, accuracy, and high quality customer service.
- Audit call logs regularly to ensure compliance with company policies and service standards.
- Analyze customer interaction data to identify opportunities for process improvements.
- Monitor real-time transaction queues using Visa Risk Manager to detect high-risk activity and proactively block fraudulent merchants, reducing potential financial losses.
- Support Unit Management by identifying, documenting, and reporting operational findings and issues.
CUSTOMER CARE REPRESENTATIVE
Bank of The Bahamas
Nassau, New Providence
11.2019 - 04.2023
- Provide exceptional customer support by phone and serves as primary contact for inbound customer inquiries relating to their bank accounts, online banking, credit cards, and general problem resolution.
- Resolved customer complaints, enhancing satisfaction and achieving resolution.
- Identified and escalated priority issues, ensuring prompt attention from management.
- Received requests through an electronic mailbox and forwarded them to appropriate support personnel for processing.
- Followed up on customer calls, confirming timely responses and improving customer experience.
- Provides support to the fraud department by monitoring real time queues and identifying high-risk transactions.
- Monitor constantly customers' transactional records to identify unauthorized transactions and fraudulent attempts.
- Interact with customers to validate information and to confirm authorizations.
- Confirmed external and internal transfer requests to ensure accuracy.
ADMINISTRATIVE ASSISTANT
Advantage Business Consultants
Nassau, New Providence
01.2019 - 10.2019
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
- Coordinated recruiting process across thirteen Caribbean countries, facilitating talent acquisition in diverse markets.
- Oversaw job board operations to streamline recruitment processes.
- Arranged advertising and posting of job vacancies, ensuring timely notifications to eligible candidates.
- Process and review employment applications to evaluate qualifications or eligibility of applicants.
- Schedule and confirm interviews.
- Developed comprehensive job descriptions to attract qualified applicants and clarify role expectations.
- Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
- Conduct searches to find needed information, using such sources as the Internet.
- Collect and disburse funds from cash accounts and keep records of collections and disbursements.
- Attend meetings to record minutes.
- Compose, type, and distribute meeting notes, routine correspondence, and reports.
TRAINING ADMINISTRATIVE ASSISTANT - (HUMAN RESOURCES DEPARTMENT)
Aetos Holdings Limited
Nassau, New Providence
05.2017 - 01.2019
- Handled all human resources matters for Popeye's restaurant (10 months).
- Process and review employment applications to evaluate qualifications or eligibility of applicants.
- Interview job applicants to obtain and verify information used to screen and evaluate them.
- Conduct reference or background checks on job applicants.
- Schedule or conduct new employee orientations.
- Processed, verified, and maintained personnel-related documentation for staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
- Explain company personnel policies, benefits, and procedures to employees or job applicants.
- Record data for each employee, including such information as addresses, weekly earnings, absences, number of sales or production, supervisory reports on performance, and dates of and reasons for terminations.
- Liaised with the payroll department daily regarding employee pay and benefits.
- Completed NIB forms for employee benefits enrollment.
- Prepared monthly hire and turnover reports for VP of Operations to inform strategic workforce planning.
- Conducted exit interviews and ensured completion of necessary employment termination paperwork.
- Operate a telephone switchboard to answer, screen, or forward calls, provide information, take messages, or schedule appointments.
Education
A.A.S. - Office Administration
THE BAHAMAS TECHNICAL AND VOCATIONAL INSTITUTE
Nassau, New Providence07-2016
Certification - Office Assistant
THE BAHAMAS TECHNICAL AND VOCATIONAL INSTITUTE
Nassau, New Providence12-2013
Skills
- Leadership
- Customer service
- Communication skills
- Teamwork
- Organization
- Attention to detail
- Time management
- Conflict resolution
- Office software proficiency
- Discretion
References
References available upon request
Accomplishments
Manager's Choice Award (Outstanding Leadership Display and Support) - FY 2024.
Timeline
CUSTOMER CARE SUPERVISOR
Bank of The Bahamas
05.2023 - Current
CUSTOMER CARE REPRESENTATIVE
Bank of The Bahamas
11.2019 - 04.2023
ADMINISTRATIVE ASSISTANT
Advantage Business Consultants
01.2019 - 10.2019
TRAINING ADMINISTRATIVE ASSISTANT - (HUMAN RESOURCES DEPARTMENT)
Aetos Holdings Limited
05.2017 - 01.2019
A.A.S. - Office Administration
THE BAHAMAS TECHNICAL AND VOCATIONAL INSTITUTE
Certification - Office Assistant
THE BAHAMAS TECHNICAL AND VOCATIONAL INSTITUTE