Dedicated and committed professional with a strong desire to lead and innovate within your prestigious organization. Proactive in seeking opportunities for personal growth and skill expansion. Possessing over 10 years of experience in management within the Hotel industry and security, I have demonstrated long-term commitment to multiple companies. Additionally, I have a passion for project management, organization, and training & development.
Hi, I’m
DARREN C. DAMES
Nassau
Summary
Overview
12
years of professional experience
Work History
Albany Resort
Concierge
01.2017 - 07.2022
Job overview
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
BahaMar Resort
Security Supervisor
08.2014 - 07.2016
Job overview
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Atlantis Royal Towers
Guest Service Officer
06.2010 - 09.2013
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
CV BethelNassau
High School Diploma
06.2010
University Overview
Skills
- Certified OSHA SAFETY
- Certified Medical waste Handler
- Certified Hospitality Management
- Certified Operational Management
- Certified Project Management
- Certified in International Security Management
- Fire Safety Management
- Surveillance
- Certification in Hospitality Management
Availability
See my work availability
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Available
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tuesday
wednesday
thursday
friday
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afternoon
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Quote
The way to get started is to quit talking and begin doing.
References
References
- Armardo Hepburn, Lighthouse Security Manager, (242)-804-2316
- Terrison Demerite, Manager of security ( PITDA), (242) 813-0318
Timeline
Concierge
Albany Resort
01.2017 - 07.2022
Security Supervisor
BahaMar Resort
08.2014 - 07.2016
Guest Service Officer
Atlantis Royal Towers
06.2010 - 09.2013
CV Bethel
High School Diploma
References
References
- Armardo Hepburn, Lighthouse Security Manager, (242)-804-2316
- Terrison Demerite, Manager of security ( PITDA), (242) 813-0318
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