DAVONTAY WALLACE
DUNCAN TOWN,RI
Summary
Highly motivated individual with experience in the hospitality industry. Proven track record of providing excellent customer service, managing restaurant staff and delivering exceptional food quality. Skilled in developing menus and maintaining inventory. Passionate about creating an enjoyable and positive atmosphere in the restaurant.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Small Business Owner
D's Pastry Haven
05.2021 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Promoted business via social media to generate leads and maximize brand identity.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
Waitress
Lost Key Lodge Fishing Lodge & Resort
12.2020 - 05.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Housekeeping Room Attendant
Chamberlain's Cottages
06.2018 - 08.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
Waitress
Taste and Sea Cafe
09.2018 - 06.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Staniel Cay Comprehensive at Staniel Cay, Exuma
06.2020
Southside Academy(Online) at Nassau
12.2019
Skills
- Cash Handling - Expert
- Service Prioritization - Expert
- Table Preparation - Expert
- Menu Memorization - Proficient
- Order Fulfillment - Proficient
- Customer Service - Expert
- Time Management - Proficient
- Adaptability - Competent
- Graphic Design - Competent
- Baking(Pizzas, Cookies, Cakes etc) - Expert
- Conflict Resolution - Proficient
- Bartending - Competent
- Cooking - Proficient
- Computer Literacy - Proficient
- Housekeeping - Proficient
- Driven and Determined- Proficient
Certification
BAHAMAS JUNIOR CERTIFICATE
SOCIAL STUDIES: A
RELIGIOUS KNOWLEDGE: A
MATHEMATICS: B
ENGLISH LANGUAGE: B
GENERAL SCIENCE: B
HEALTH SCIENCE: C
BAHAMAS GENERAL CERTIFICATE OF SECONDARY EDUCATION
MATHEMATICS
ENGLISH LANGUAGE
RELIGIOUS KNOWLEDGE
Timeline
Small Business Owner
D's Pastry Haven
05.2021 - Current
Waitress
Lost Key Lodge Fishing Lodge & Resort
12.2020 - 05.2024
Waitress
Taste and Sea Cafe
09.2018 - 06.2019
Housekeeping Room Attendant
Chamberlain's Cottages
06.2018 - 08.2019
Staniel Cay Comprehensive at Staniel Cay, Exuma
Southside Academy(Online) at Nassau
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