Dawn Ferguson-Kemp
Nassau
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven Certified Medical Coder with a proven track record at Public Hospital Authority, enhancing medical coding accuracy and compliance. Expert in HIPAA regulations and clinical documentation review, with strong customer service skills. Achieved significant improvements in records management and coding processes, demonstrating a commitment to excellence and continuous education in healthcare coding standards. Recently acquired relevant skills in Healthcare Administration that I've not been able to utilize as yet because of it being newly obtained.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Medical Coder
Public Hospital Authority - Coding Unit
12.2021 - Current
- Improved accuracy of medical coding by thoroughly reviewing patient records and assigning correct codes for diagnoses and procedures.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Maintained compliance with industry regulations by staying up-to-date on the latest changes in medical coding guidelines and conventions.
- Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
Senior Records Clerk
Public Hospital Authority - Princess Margaret Hospital
09.2001 - 12.2021
- Facilitated efficient communication by responding promptly to internal and external requests for records, providing accurate information as needed.
- Streamlined data entry processes, resulting in faster document indexing and improved search capabilities within the database.
- Reduced misfiled documents by implementing a color-coded labeling system that simplified the identification of files.
- Safeguarded confidential information through diligent adherence to security protocols and proper disposal of sensitive materials.
- Developed strong working relationships with colleagues by collaborating effectively on team projects related to records management improvements.
- Optimized storage space utilization by conducting periodic inventory assessments and identifying opportunities for consolidation or offsite archiving.
- Enhanced record accuracy by conducting regular audits and updating outdated information in a timely manner.
- Promoted consistent protocol adherence amongst staff members through ongoing education on best practices surrounding documentation handling techniques.
- Improved records management by implementing a streamlined filing system for easy retrieval and access.
- Maintained an organized work environment through consistent application of records retention schedules and implementation of file purging procedures when necessary.
- Increased productivity by training new Records Clerks in best practices for document management and organizational procedures.
- Assisted with typing, data entry, and answering incoming calls as required.
- Provided excellent customer care by responding to inquiries and requests for information.
- Maintained accuracy of records by verifying accuracy of data in records.
- Updated records with new information.
- Coordinated with various departments to support cross-functional needs.
- Followed confidentially regulations to maintain privacy.
- Transferred inactive records to storage to free up space and preserve history.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Provided training to new records clerks to improve knowledge and skills.
- Compiled, sorted and filed high volume of documents.
- Maintained organized filing system to facilitate easy retrieval of documents.
- Added and updated records with current materials.
- Operated office equipment to scan and copy documents.
- Retrieved file information and made copies for authorized users.
- Created and printed labels for well-organized filing.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Tracked file removals and coordinated on-time returns.
- Identified and resolved filing discrepancies.
Education
Associate of Science - Healthcare Administration
Bahamas Institute of Business & Technology
Nassau, The Bahamas12.2023
Skills
- Diagnostic Coding Accuracy
- HIPAA compliance awareness
- Clinical Documentation Review
- Continuing Education Commitment
- Customer Service
- Written and verbal communication
- HIPAA Compliance
- File Organization
- Data Entry
- Document Scanning
- Medical terminology understanding
- Paperwork Processing
- Medical Records Management
- Records Management
- Scheduling appointments
- EMR / EHR
- Patient confidentiality
- Supply Ordering
- Medical Recordkeeping
- Demographics Information
- ICD-9 Coding
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Hospital Inpatient and Outpatient Records
- Certified Professional Coder
Affiliations
- American Academy of Professional Coders Local Chapter
Certification
- CPC - Certified Professional Coder
Timeline
Certified Medical Coder
Public Hospital Authority - Coding Unit
12.2021 - Current
Senior Records Clerk
Public Hospital Authority - Princess Margaret Hospital
09.2001 - 12.2021
Associate of Science - Healthcare Administration
Bahamas Institute of Business & Technology
- CPC - Certified Professional Coder
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