DE'ANDRA ROLLE
Nassau,NP
Summary
Experienced administrative professional knowledgeable about compliance and AML filings, regulations, audits, inspections, and other industry regulatory proceedings. Special skills in communication, management, and office procedures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
SLS BahaMar
10.2021 - 01.2025
- Managed incoming calls professionally.
- Assigned tasks for the housekeeping staff
- Completed end-of-shift reports
- Handled guest complaints and requests
- Properly secured and document guest clothes before sending them to the laundry
- Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met
- Scheduling staff shifts and organizing replacements as required
- Investigating and addressing complaints regarding poor housekeeping service
- Performing various cleaning duties in instances of staff shortages
Housekeeping Coordinator
SLS BahaMar
04.2018 - 10.2021
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Managed a team of employees, daily progress reports, and overall project planning.
- Analyzed operational costs associated with housekeeping functions, and identified cost-saving opportunities where possible.
- Reported damage or theft of hotel property to management.
- Organized special events such as conferences or parties, ensuring that the facilities were appropriately cleaned before, during, and after the event.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
Housekeeper
Bakers Bay Golf & Ocean Club
11.2015 - 01.2018
- Reported maintenance concerns or repairs to the appropriate supervisor for prompt remediation.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Cleaned bathrooms, including toilets, tubs, showers, and sinks.
- Vacuumed floors and dusted furniture to maintain and organized, professional appearance.
- Returned rooms to occupant-ready status to satisfy future guests.
- Communicated with customers about requests for additional supplies or cleaning services.
Education
Associate Degree - Business Administration
Bahamas Institute Of Business And Technology
Nassau, NP01.2025
High School Diploma -
Bahamas Academy Secondary
Intro To AML And Compliance - AML Compliance
Bahamas Institute of Financial Services
Shirley StreetSkills
- Multitasking
- Communication
- Microsoft Office
- Time Management
- Customer relationship management
- Regulatory compliance
Certification
Introduction to AML & Compliance, In progress, ACAMS
Timeline
Housekeeping Supervisor
SLS BahaMar
10.2021 - 01.2025
Housekeeping Coordinator
SLS BahaMar
04.2018 - 10.2021
Housekeeper
Bakers Bay Golf & Ocean Club
11.2015 - 01.2018
Associate Degree - Business Administration
Bahamas Institute Of Business And Technology
High School Diploma -
Bahamas Academy Secondary
Intro To AML And Compliance - AML Compliance
Bahamas Institute of Financial Services
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