Deangelo Edgecombe
Nassau
Summary
Dynamic hospitality professional with extensive experience, excelling in guest relations and staff training. Proven track record in enhancing guest experiences and driving repeat business through strategic upselling and effective schedule coordination. Strong leadership skills complemented by proficiency in MS Office, ensuring seamless operations and exceptional service delivery.
Overview
25
25
years of professional experience
Work History
VIP, Leisure & Guest Services Manger Cove and Reef
Atlantis
Nassau, Bahamas
03.2023 - 05.2025
- Managed guest relations, ensuring high satisfaction and prompt resolution of inquiries.
- Monitored guest feedback, developing strategies for continuous service enhancement.
- Trained and mentored staff on customer service excellence and operational protocols.
- Implemented process improvements to enhance service delivery efficiency and consistency.
- Developed onboarding materials for new employees, ensuring comprehensive training on service standards.
VIP Concierge Royal Towers Atlantis
Atlantis
Paradise Island
04.2011 - 03.2023
- Coordinated VIP arrangements, including transportation, dining reservations, and exclusive access to events.
- Delivered exceptional guest experiences through personalized service and attention to detail.
- Developed relationships with high-profile clients to anticipate needs and preferences.
- Managed guest inquiries and concerns effectively, ensuring satisfaction and loyalty.
- Streamlined communication between clients and service providers, ensuring timely and efficient responses to requests.
- Trained new staff on concierge procedures and customer service excellence standards.
Acting Hotel Manager Royal Towers Atlantis
Atlantis
Paradise Island
09.2022 - 02.2023
- Managed daily hotel operations, ensuring excellent guest experiences and smooth service delivery.
- Supervised staff performance, providing training and support to enhance service quality.
- Implemented efficient scheduling systems to optimize workforce management and reduce operational costs.
- Conducted regular inspections of facilities, ensuring compliance with health and safety regulations.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Developed and maintained relationships with vendors for supplies and services to improve hospitality offerings.
Asst Store Manager
Burns House Liquors
Nassau, Bahamas
01.2009 - 04.2011
- Supervised daily store operations, ensuring compliance with company policies and standards.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Implemented inventory management procedures, reducing stock discrepancies and improving accuracy.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Trained and mentored new staff on customer service best practices and product knowledge.
- Developed merchandise displays to enhance customer experience and drive sales.
Asst. Manager Leisure and Recreations
Wyndham Cable Beach Resort & Casino
Nassau, Bahamas
01.2000 - 06.2008
- Coordinated special events including birthday parties, tournaments, and team-building activities, creating memorable experiences for participants.
- Planned seasonal celebrations that promoted a festive atmosphere and embraced cultural diversity within the facility.
- Trained and mentored new team members, improving team dynamics and increasing participant engagement.
- Designed a wide variety of activities to stimulate interest, involvement, and engagement of guests.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
Education
Level 1 Business - Business
College of The Bahamas Extended Education
Nassau, BahamasLevel 1 Accounts - Accounting And Finance
College of The Bahamas Extended Education
Nassau, BahamasMicrosoft Power Point -
University of The Bahamas
Nassau, Bahamas2026
Digital Coding -
University of The Bahamas
Nassau, Bahamas2026
Microsoft Excel -
University of The Bahamas
Nassau, Bahamas2025
Skills
- Property management systems
- Customer service
- Customer engagement
- Staff training and development
- Conflict resolution
- Microsoft Office
- Communication skills
Timeline
VIP, Leisure & Guest Services Manger Cove and Reef
Atlantis
03.2023 - 05.2025
Acting Hotel Manager Royal Towers Atlantis
Atlantis
09.2022 - 02.2023
VIP Concierge Royal Towers Atlantis
Atlantis
04.2011 - 03.2023
Asst Store Manager
Burns House Liquors
01.2009 - 04.2011
Asst. Manager Leisure and Recreations
Wyndham Cable Beach Resort & Casino
01.2000 - 06.2008
Level 1 Business - Business
College of The Bahamas Extended Education
Level 1 Accounts - Accounting And Finance
College of The Bahamas Extended Education
Microsoft Power Point -
University of The Bahamas
Digital Coding -
University of The Bahamas
Microsoft Excel -
University of The Bahamas