Deleisa Mackey
Nassau,NP
Summary
Talented leader with analytical approach to business planning and day-to-day problem-solving. Well-versed in guiding operations. Holds team members accountable to drive results and remove barriers and obstacles. Demonstrates flexible leadership style to foster team member engagement.
Overview
10
10
years of professional experience
Work History
Manager, Nassau Branches (Acting)
Omni Financial Group Ltd
06.2024 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes .
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Liaise with internal auditor on branch drafts.
- Verification of cash and reports.
- Step in as Branch Manager in the instance where a manager is absent.
SUPERVISOR OF OPERATIONS
Omni Financial
07.2019 - 06.2024
- Team training, Loan status and cancellation letter verification.
- Exchange control review and submission.
- Monitored processes, identified gaps, and resolved operational issues to correct organizational deficiencies.
- Promoted team collaboration and professional development.
- Verify compliance with company operational standards.
- Supervised 4 - 6 employees.
SENIOR SUPPORT REPRESENTATIVE
Omni Financial
01.2018 - 06.2019
- Informed customers on loan eligibility.
- Monitored and resolved customer queries promptly.
- Communicated with clients over phone, email, and chat platforms.
- Answered incoming calls and assisted customers with questions, Generated reports, correspondence, and documentation for internal and customer use.
- Trained and mentored employees and teams on sales and customer service techniques.
OPERATIONS SUPPORT REPRESENTATIVE
Omni Financial
12.2014 - 12.2017
- Loan application preparation
- Cancellation letter, loan status, and refund preparation
- Filing
- Data entry (entering loans into the system)
- Loan payment posting
- Money transfer daily transaction reconciliation
Education
ASSOCIATE OF ARTS - CULINARY ARTS
College of The Bahamas
Nassau, New ProvidenceHigh School Diploma -
Temple Christian High School
Nasaau, New ProvidenceSkills
- Analytical
- Regulatory compliance
- Operations Management
- Expectation setting
- Team Leadership
- Communicates effectively both written and verbally
- Staff Training and Development
- Proficient in Microsoft Excel and Word
- Quick learner
- Works well with minimal supervision
- Ability to analyze problems and take appropriate actions to resolve
- Performance Management
Timeline
Manager, Nassau Branches (Acting)
Omni Financial Group Ltd
06.2024 - Current
SUPERVISOR OF OPERATIONS
Omni Financial
07.2019 - 06.2024
SENIOR SUPPORT REPRESENTATIVE
Omni Financial
01.2018 - 06.2019
OPERATIONS SUPPORT REPRESENTATIVE
Omni Financial
12.2014 - 12.2017
ASSOCIATE OF ARTS - CULINARY ARTS
College of The Bahamas
High School Diploma -
Temple Christian High School
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