Delphene Saunders

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Increased customer satisfaction by providing professional and courteous front desk support.
• Contributed to a positive work environment by fostering open communication among colleagues.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
• Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
• Supported executive staff with well-prepared reports, presentations, and meeting materials.
• Ensured timely completion of projects by coordinating resources across multiple teams effectively.

Cage operations, all cash operations, take business dep etc.

• Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
• Provided exceptional customer support, leading to increased client retention and loyalty.
• Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
• Played a critical role in retaining valuable customers through proactive relationship management efforts.
• Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Streamlined service processes for increased efficiency and improved customer experience.
• Facilitated communication between clients and internal teams to address concerns promptly and effectively.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Demonstrated adaptability in managing diverse clientele while maintaining a steadfast focus on quality outcomes.
• Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
• Counted cash drawers and deposits, checked supplies, and completed any other required opening or closing task to facilitate smooth team operations.
• Exceeded performance targets by consistently delivering outstanding service results within the department.
• Referred families to shelters, legal resources, and educational programs.