Demico Darville
Nassau,NP
Summary
Meticulous Banquet Captain bringing in-depth knowledge of event logistics coordination and revenue assessment acquired over 20 years of related experience. Eager to apply a proven history of cultivating client loyalty and satisfaction to resort and conference operations.
Overview
27
27
years of professional experience
Work History
Banquet Captain/Asst. Manager
Rosewood Hotels -Bahamar
04.2018 - Current
- Interpreted instructions to schedule and set up events to client specifications.
- Liaised with catering department about event changes and implemented requested adjustments.
- Process billings for both large and small-scale events.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Directed and managed banquet functions for [Number]-person event.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Liaised with venue management to monitor logistics and timelines.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
Captain Waiter
Lyford Cay Club
03.2015 - 04.2018
- Showed high-level understanding of fine dining standards and practices.
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Completed restaurant opening and closing functions that included POS report generation.
- Trained and managed dining room staff with diverse service backgrounds.
- Maintained updated inventory of alcoholic beverages and serving supplies.
Supervisor/VIP Services Representative
Hilton Hotel
05.2000 - 05.2004
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Dinning Room Assistant Manager/Storeroom Manager/
Super Club Breezers
01.1997 - 12.1999
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Led planning, set up and takedown for special events.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maximized quality assurance by completing frequent line checks.
Education
Bahamas Baptist College
Nassau Bahamas06.1995
Government High School
Nassau Bahamas06.1994
Skills
- Banquet Coordination
- Customer Service Standards
- Quality Assurance
- Staff Leadership
- Hospitality Management
- Corporate Event Coordination
Timeline
Banquet Captain/Asst. Manager
Rosewood Hotels -Bahamar
04.2018 - Current
Captain Waiter
Lyford Cay Club
03.2015 - 04.2018
Supervisor/VIP Services Representative
Hilton Hotel
05.2000 - 05.2004
Dinning Room Assistant Manager/Storeroom Manager/
Super Club Breezers
01.1997 - 12.1999
Bahamas Baptist College
Government High School
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