Denise Major
Nassau
Summary
Proven to excel in fast-paced environments, I leveraged my expertise in cleanliness maintenance and exceptional customer service at Jak Hannaby Cummings to enhance guest satisfaction. Skilled in cash handling accuracy and POS system operation, I significantly contributed to streamlining operations and maintaining high standards of service.
Overview
26
26
years of professional experience
Work History
Cafe Assistant
Jak Hannaby Cummings
Dockside Cafe Palm Cay Development
06.2022 - Current
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
Housekeeper
Derek Carey
Sir Charles Motel
08.2015 - 06.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Barmaid
Alvin Brown
Sunrise Liquor Store
04.2010 - 09.2012
- Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
- Handled customer complaints professionally, resolving issues promptly and maintaining guest satisfaction.
- Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
- Assisted in increasing bar revenue by upselling premium drinks and promoting daily specials.
- Managed cash transactions accurately, balancing the cash register at the end of each shift.
- Sanitized and wiped down bar top, tables and seats after each use to meet health and safety requirements.
Sales Floor Clerk
Jack Moree
Sandy's Department Store
03.1999 - 07.2007
- Supported sales associates in locating items promptly, resulting in improved customer experience and increased sales.
Education
C .I.Gibson Secondary
Marathon Road06.1997
Skills
Food Safety Compliance
Cleanliness Maintenance
Cash Handling Accuracy
Espresso machine operation
POS System Operation
Customer Service
Ordering Supplies
Timeline
Cafe Assistant
Jak Hannaby Cummings
06.2022 - Current
Housekeeper
Derek Carey
08.2015 - 06.2021
Barmaid
Alvin Brown
04.2010 - 09.2012
Sales Floor Clerk
Jack Moree
03.1999 - 07.2007
C .I.Gibson Secondary