DENZEL BETHEL
Nassau
Summary
A young, self-motivated Bahamian with developed front-line customer service skills developed throughout this professional career and contribute in a team friendly environment. Priding myself on being punctual, dependable, and adaptable to fast paced environments.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Comfort Suites Paradise Island
11.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring seamless experiences for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Food Runner
Green Parrot Bar & Grill
01.2020 - 02.2021
- Assist waiters & bartenders in servicing meals to customers
- Restocked food supplies in kitchen and organized storage areas.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Organized and replenished supplies at food stations to optimize team performance.
Courier
Door To Door Import & Export Services
07.2019 - 11.2019
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Restaurant Attendant
Royal Caribbean Cruise Line- Symphony of the Seas
03.2019 - 05.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a positive atmosphere for guests.
- Conducted regular inventory checks, maintaining appropriate stock levels for efficient restaurant operations.
- Contributed to menu planning discussions, providing valuable input based on customer preferences and feedback.
Busser
Baha Mar Resorts – Fi’lia Italian Restaurant
12.2017 - 04.2018
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Assisted servers in providing efficient service for improved guest experiences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
Customer Sales Representative
QVS Pharmacy – Seagrapes Plaza
12.2016 - 11.2017
- Provide assistance to customers with queries of merchandise availabilities and purchasing procedures
- Assist customers with product selection, explain product selection if needed
- Relief clerk for pharmacy, cross-trained in every department
- Mastered Point of Sale (POS) computer system for product transactions
- Provide friendly, personalized service, and in turn built a loyal customer base
Education
Bachelor of Arts - Spanish
University of The Bahamas
University Drive06.2025
Associate of Arts - General Studies -
Navarro College
3200 West 7th Avenue01.2015
High School Diploma -
Queen's College High School
36 Village Road01.2012
Skills
- Time Management
- Organization & Prioritization
- Problem Solving
- Attention to Detail
- Customer Service
- Guest Services
- Cash Handling
- Credit and cash payments
- Oral and written communications
- Hospitality service expertise
- Sales expertise
- Conflict and issue documentation
- Computer Skills
- Foreign Languages
- Detail Oriented
Weight training
I enjoy cultivating and crafting my physique through rigorous weight lifting sessions. Additional to punctuality I know that the physical appearance of any customer sales representative is almost as crucial as the delivery of their service. Therefore, I take great pride in the severity I place upon myself when I am improving my physical stature.
Languages
English
Native language
Spanish
Intermediate
B1
Timeline
Front Desk Agent
Comfort Suites Paradise Island
11.2022 - Current
Food Runner
Green Parrot Bar & Grill
01.2020 - 02.2021
Courier
Door To Door Import & Export Services
07.2019 - 11.2019
Restaurant Attendant
Royal Caribbean Cruise Line- Symphony of the Seas
03.2019 - 05.2019
Busser
Baha Mar Resorts – Fi’lia Italian Restaurant
12.2017 - 04.2018
Customer Sales Representative
QVS Pharmacy – Seagrapes Plaza
12.2016 - 11.2017
Bachelor of Arts - Spanish
University of The Bahamas
Associate of Arts - General Studies -
Navarro College
High School Diploma -
Queen's College High School
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