Deontae Newbold
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
14
14
years of professional experience
Work History
Banking Operation Supervisor
Fidelity Bank (Bahamas) Limited
08.2023 - Current
- Functional responsibility of day to day management of the operations team including maintenance of premises, securities, compliance, logistics and execution of all customer service and banking requirement
- Training, coaching, and assessment of the operation team
- Resolution and documentation of customer complaints
- Accurate and timely processing of all accountings entries.
- Back up to Deputy Branch Manager & Manager (Officer in Charge)
Customer Service Agent/ Embassy Agent
DHL (Bahamas) Limited
01.2018 - 07.2023
- Functional responsibility of Service Point/ Front Desk – executed all shipments, collection of packages, resolve of customer complaints
- Trained new agents and temporary workers
- Accurately and timely processed all passports received and forwarded to the US Embassy
- Handled all matters regarding the US embassy/passports
- Additional Duties: Assisted With Back Office Duties – Worked call center, tracking, tracing and resolved any issues with shipments.
Act. Operations Supervisor
Fidelity Bank (Bahamas) Limited
01.2017 - 01.2018
- Functional responsibility of day to day management of the operations team including maintenance of premises, security, compliance, logistics and execution of all customer service and banking requirement
- Trained, coached, and assessed the operation team
- Resolved and documented customer complaints
- Accurate and timely processed of all accountings entries.
Operations Representative – Logistics
Fidelity Bank (Bahamas) Limited
10.2015 - 12.2016
- Supervised All Customer Service Representatives/ Tellers
- Management of Treasury & ATM Cash Holdings
- Fortify , maintain & Test Security procedures & Evacuation Drills
- Prepared Load disbursements
- Prepared & compiled Month End Reports
- Accurately & timely processed of all accounting entries
- Provided any other administrative support as required by the manager.
Sr. Administrative Asst. & Personal Banking Rep – Administrative
Fidelity Bank (Bahamas) Limited
03.2015 - 10.2015
- Developed Customer Relations by Facilitating the Account Opening Process
- Telephone Banker
- Facilitated the online banking process & resolve online banking Issues
- Prepared assigned reports
- Supported the Office of the President – Coordinated agendas, meeting packages, meeting notes
- Prepared Loan Documentation & Disbursement
- Initiated Loan Sales & Customer Retention.
Ambassador
Fidelity Bank (Bahamas) Limited
03.2014 - 03.2015
- Supervised Banking Hall
- Greeter (Person & Telephone)
- Directed Visitors to Employee or Departments.
Administrative Assistant
Fidelity Bank (Bahamas) Limited
10.2013 - 03.2014
Customer Service Representative/ Teller
Fidelity Bank (Bahamas) Limited
02.2013 - 09.2013
Cashier
Abaco Market – Fresh Market (Harbour Bay)
11.2012 - 02.2013
Store Supervisor
Harley Davidson Stores
01.2011 - 02.2012
Education
Business Communications
Bahamas Institute of Financial Services
04.2024
Human Resources Management (Level 1) -
Synergy Bahamas
09.2019
Supervisory Management Course -
University of West Indies
06.2017
BJCs: 3A's, 4Bs, & BJCSE: 1A, 4Bs, 2Cs -
Jordan Prince Williams High School
06.2009
Skills
- Strategic Planning
- Process Monitoring & Improvement
- Strong Operations Management
- Strong Staff Management
- Strong Customer Relations
Timeline
Banking Operation Supervisor
Fidelity Bank (Bahamas) Limited
08.2023 - Current
Customer Service Agent/ Embassy Agent
DHL (Bahamas) Limited
01.2018 - 07.2023
Act. Operations Supervisor
Fidelity Bank (Bahamas) Limited
01.2017 - 01.2018
Operations Representative – Logistics
Fidelity Bank (Bahamas) Limited
10.2015 - 12.2016
Sr. Administrative Asst. & Personal Banking Rep – Administrative
Fidelity Bank (Bahamas) Limited
03.2015 - 10.2015
Ambassador
Fidelity Bank (Bahamas) Limited
03.2014 - 03.2015
Administrative Assistant
Fidelity Bank (Bahamas) Limited
10.2013 - 03.2014
Customer Service Representative/ Teller
Fidelity Bank (Bahamas) Limited
02.2013 - 09.2013
Cashier
Abaco Market – Fresh Market (Harbour Bay)
11.2012 - 02.2013
Store Supervisor
Harley Davidson Stores
01.2011 - 02.2012
Business Communications
Bahamas Institute of Financial Services
Human Resources Management (Level 1) -
Synergy Bahamas
Supervisory Management Course -
University of West Indies
BJCs: 3A's, 4Bs, & BJCSE: 1A, 4Bs, 2Cs -
Jordan Prince Williams High School