Deontai Jennings
Canada ,ON
Overview
2
2
years of professional experience
Work History
Sales Associate
New Balance Factory Store
03.2022 - 09.2023
- Mastered the art of warm greetings, creating an inviting atmosphere that instantly made customers feel valued and appreciated.
- Expertly guided customers through their shopping journey, assisting with product selection and remembering their preferences to enhance their overall experience.
- Skillfully delved into customer needs with insightful questioning techniques, capturing essential information to ensure personalized service and satisfaction.
- Customized responses to each customer's unique requirements, going above and beyond to exceed expectations and leave a lasting positive impression.
- Handled customer concerns and inquiries with finesse, swiftly addressing any issues that arose, particularly regarding product-related challenges, to ensure swift resolution and maintain customer loyalty.
Sales Associate /Retail Store Supervisor
Sunglass Hut - Luxottica
11.2022 - 07.2023
- Nurturing long-term relationships with customers, providing personalized service, follow-up communication, and after-sales support to foster loyalty and repeat business.
- Showcasing product features, benefits, and usage to customers through engaging demonstrations, helping them understand the value proposition.
- Trusted advisor to customers, conducting needs assessments, offering tailored product recommendations to ensure satisfaction and maximized sales opportunities.
- Focused on identifying opportunities to upsell or cross-sell additional products or services to customers based on their needs and preferences, thereby increasing average transaction value.
- Assisted with inventory management tasks such as stock replenishment, merchandising, and maintaining accurate product displays to ensure optimal product availability and presentation for customers.
Education
Program Certificate - Marketing
University of California, Davis - Extension
California 10.2023
Associate of Arts - Business - Sales & Marketing
Niagara College
Niagara, ON 05.2022
Skills
- Ability to communicate effectively with customers to understand their needs and convey product information persuasively
- Strong focus on providing exceptional service to customers, ensuring their satisfaction and building rapport to encourage repeat business
- Flexibility to adjust to changing circumstances, such as customer preferences, product availability, or sales strategies
- Good understanding of products or services offered by the company, including features, specifications, pricing, and promotions
- Ability to handle rejection or setbacks positively and persistently pursue sales opportunities with determination
Timeline
Sales Associate /Retail Store Supervisor
Sunglass Hut - Luxottica
11.2022 - 07.2023
Sales Associate
New Balance Factory Store
03.2022 - 09.2023
Program Certificate - Marketing
University of California, Davis - Extension
Associate of Arts - Business - Sales & Marketing
Niagara College
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