Overview
Work History
Education
Skills
Certification
Timeline
Generic

DeRhea Smith

Palm Bay

Overview

3
3
years of professional experience
1
1
Certification

Work History

Central Supply Manager/Transportation Coordinator

Avante at Melbourne
01.2024 - Current


  • Keep stock of supplies utilizing par levels
  • Streamlined central supply operations for improved cost savings and resource allocation.
  • Ordered supplies as needed
  • Collaborated with department heads to identify critical supply needs, optimizing procurement strategies.
  • Increased accuracy of inventory records by implementing a robust tracking system and conducting regular audits.
  • Managed central supply budget with a focus on cost reduction and efficient resource utilization.
  • Negotiated contracts with suppliers to secure favorable pricing, terms, and delivery schedules for essential materials.
  • Collaborated with nursing team to ensure the accuracy of supplies being ordered.
  • Coordinated transportation for patients to doctor appointments
  • Trained new employees on proper handling, storage, and distribution of supplies, promoting safety and efficiency within the workplace.
  • Purchased, organized, and distributed supplies for maintenance activities and personnel use.
  • Scheduled patients appointments as ordered by physicians.

Patient Service Representative

Health First Medical Group
04.2023 - 02.2024
  • Schedule patients appointment
  • Scheduled follow ups
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used Athena to schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Built and maintained positive working relationships with patients and staff.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Answered incoming calls, scheduled appointments and filed medical records.

CNA - Certified Nursing Assistant

Avante at Melbourne
11.2022 - 12.2023
  • Took care of patients, provide physical help such as bathing, cleaning and personal health care
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.

Sales Associate/Cashier

Bath & Body Works
04.2022 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

Vocational Education and Training - Full Specialty, Aesthetics

The Salon Professional Academy
Melbourne, FL
02.2023

High School Diploma -

The Government High School
Nassau, The Bahamas
06.2020

Skills

  • POS
  • Cash Handling
  • Produce Experience
  • Cashiering
  • Merchandising
  • Sales
  • Customer service
  • Retail Sales
  • Heavy Lifting
  • Guest Services
  • Computer Operation
  • Packaging
  • Senior Care
  • Caregiving
  • Home Care
  • Makeup Application
  • Medical Scheduling
  • Medical terminology (1 year)
  • Supplier relationship management
  • Warehouse management
  • Distribution management
  • Stock control
  • PowerPoint
  • Project management
  • Transportation management
  • Records management
  • Outlook
  • Purchasing management
  • Excel
  • Supplies inventory

Certification

  • Licensed Esthetician February2023
  • Full Specialist February2023
  • CNA May2023 to May2025

Timeline

Central Supply Manager/Transportation Coordinator

Avante at Melbourne
01.2024 - Current

Patient Service Representative

Health First Medical Group
04.2023 - 02.2024

CNA - Certified Nursing Assistant

Avante at Melbourne
11.2022 - 12.2023

Sales Associate/Cashier

Bath & Body Works
04.2022 - 06.2023
  • Licensed Esthetician February2023
  • Full Specialist February2023
  • CNA May2023 to May2025

Vocational Education and Training - Full Specialty, Aesthetics

The Salon Professional Academy

High School Diploma -

The Government High School

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