Deron Wells
Nassau
Summary
Versatile senior manager specializing in the hospitality industry. Excel at planning, implementing, and overseeing key improvements to drive business growth and efficiency. Prioritize cultivating an open culture that encourages the free exchange of information, fostering collaboration and innovation. Seeking new professional challenges with a growth-oriented company that values continuous improvement. Proven track record of generating revenue in various market conditions. Bring exceptional leadership skills to the table. Creative and dynamic self-starter committed to excellence and consistently meeting deadlines while exceeding goals.
Overview
8
8
years of professional experience
Work History
ASSISTANT GENERAL MGR. FOOD & BEVERAGE
Kamalame Cay Boutique Resort
10.2024 - Current
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
FOOD & BEVERAGE MGR.
Courtyard by Marriott
08.2024 - 10.2024
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Liaised with Sales Department for the coordination of special events.
SR. MGR. HIDEAWAY VENUE & CABANA
Royal Caribbean - Cococay
11.2023 - 04.2024
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Improved team performance by providing comprehensive training and fostering collaborative work environment.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Inspected food quality, venue ambience, and guest engagement, while ensuring target goals were met
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Improved cleanliness standards by conducting regular inspections of cabanas and surrounding areas, minimizing guest complaints related to hygiene.
- Stayed current on industry trends and best practices for cabana attendant roles by participating in professional development opportunities.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
FOOD & BEVERAGE VENUE MANAGER
Royal Caribbean - Cococay
03.2023 - 11.2023
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure high level of service quality at all times.
- Evaluated customer feedback daily to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining safe and visually appealing environment for guests.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Assisted in recruiting, hiring and training of team members.
- Implemented and enforced health and safety policies and procedures for risk prevention.
- Maintained clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
CABANA MANAGER/ GRAND HYATT – BAHA MAR
Grand Hyatt Baha Mar
08.2022 - 03.2023
- Oversight of all cabana/daybed activities
- Resolution of guest and billing concerns
- Liaise with Food and Beverage Dept
- Regarding pool operations
- Created and maintained check-in process for various cabana locations
- Review, implement, and maintain an improved amenity program
- Maintain inventory and provide additional cabana furniture and equipment as needed
- Create, implement and execute long and short-term goals in addition to action plans for sales, profits, and program deployment
- Monthly review of external cabana reservation website, ensuring all information, photos and pricing are accurate to maximize occupancy
- Oversight of revenue management; ensuring targeted upsell initiatives and goals are met
- Implement departmental budget ensuring all expenses are in line
- Enforce company policies to ensure staff are adequately trained.
HOTEL FOOD & BEVERAGE MANAGER/ GRAND HYATT – BAHA MAR
Grand Hyatt Baha Mar
08.2021 - 08.2022
- Oversee daily operations of restaurant venue
- Ensure budgeted revenue is met/exceeded
- Reforecast budget to reflect accurate expenditure
- Manage staff scheduling and labor costs
- Liaise with culinary team for consistent food quality and menu engineering
- Relay information to staff
- Inspects plans and ensures restaurants are ready for service each day and equipped with adequate staff and supplies before opening
- Maintains a strong presence in restaurant by ensuring that guests are welcomed and all complaints are dealt with in an efficient and professional manner
- Ensures staff has comprehensive knowledge of F&B menus and wine list, as well as standards, policies & procedures of the restaurant.
HOTEL FOOD & BEVERAGE MANAGER/ THE COVE
Atlantis Resort & Casino
01.2019 - 08.2021
- Delivers excellent Food & Beverage (F&B) service in accordance with company and departmental standards and procedures
- Provides cost control with financial data from restaurant operations to assist with maximizing organizational profitability
- Delegates staff duties and tasks in order to meet objectives and maximize resources
- Liaise with HR department regarding payroll matters, future departmental staffing needs, performance evaluations, and staff termination, if necessary
- Ensures that personal and staff medical health certificates remain current
- Knowledgeable regarding local F&B competition and changes in industry trends.
HOTEL MANAGER/ ROYAL & CORAL TOWERS
Atlantis Resort & Casino
04.2017 - 01.2019
- Prepared detailed operational reports for upper-level management
- Liaised with various Directors regarding repairs of equipment, furniture etc.
- Administered and enforced hotel policies and procedures
- Offered support and guidance to junior team members
- Timely and professional resolution of guest complaints
- Ensured that property is well-maintained, cleaned and secured by relevant departments
- Rendered assistance at front desk during high volume check in periods
- Assisted with medical emergencies until resort medical personnel or first responders arrive to guest location
- Ensured that all stations associated with guest arrivals/services are properly manned for the shift.
Education
MASTER OF SCIENCE - BIOTECHNOLOGY
Johns Hopkins University
BALTIMORE, MD12.2010
BACHELOR OF ARTS - BIOLOGY/PREMED
Taylor University
UPLAND, IN06.2005
Skills
- NEW BUILD/START-UP EXPERIENCE
- STRONG LEADERSHIP SKILLS
- CUSTOMER RELATIONSHIP BUILDING
- OPERATIONAL IMPROVEMENTS
- MARKET GROWTH & EXPLOITATION
- EXCELLENT COMMUNICATOR
- BUDGET OVERSIGHT
- MARKETING SKILLS
- TEAM MOTIVATION & DEVELOPMENT
- DECISION MAKING
- OPERATIONS MANAGEMENT
- CROSS-FUNCTIONAL COLLABORATION
Awards
- ROYAL WAY LEADER OF THE QUARTER AWARD - Royal Caribbean - Cococay 2023
- J.D. POWER HOTEL MANAGER AWARD - Atlantis Resort & Casino 2017 & 2018
- SALESMAN OF THE YEAR - Jenkins Restorations 2011 & 2012
References
AVAILABLE UPON REQUEST
Timeline
ASSISTANT GENERAL MGR. FOOD & BEVERAGE
Kamalame Cay Boutique Resort
10.2024 - Current
FOOD & BEVERAGE MGR.
Courtyard by Marriott
08.2024 - 10.2024
SR. MGR. HIDEAWAY VENUE & CABANA
Royal Caribbean - Cococay
11.2023 - 04.2024
FOOD & BEVERAGE VENUE MANAGER
Royal Caribbean - Cococay
03.2023 - 11.2023
CABANA MANAGER/ GRAND HYATT – BAHA MAR
Grand Hyatt Baha Mar
08.2022 - 03.2023
HOTEL FOOD & BEVERAGE MANAGER/ GRAND HYATT – BAHA MAR
Grand Hyatt Baha Mar
08.2021 - 08.2022
HOTEL FOOD & BEVERAGE MANAGER/ THE COVE
Atlantis Resort & Casino
01.2019 - 08.2021
HOTEL MANAGER/ ROYAL & CORAL TOWERS
Atlantis Resort & Casino
04.2017 - 01.2019
MASTER OF SCIENCE - BIOTECHNOLOGY
Johns Hopkins University
BACHELOR OF ARTS - BIOLOGY/PREMED
Taylor University
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