Derrique Petersen
Nassau
Summary
Versatile and dynamic professional with a proven track record in enhancing customer experiences and streamlining operations, notably at Tour Daddy. Organized and dependable at managing multiple priorities while working remote.
With a strong foundation in hospitality and genuine interest in delivering outstanding service.
Overview
12
12
years of professional experience
Work History
Yacht Stewardess
Freelance
03.2022 - Current
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Participated actively in ongoing training sessions to stay current on industry best practices related to safety regulations or hospitality trends.
- Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
- Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
Operations Manager
Tour Daddy
02.2021 - 09.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Property Manager
W Family Office
04.2018 - 12.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Personal Assistant
W Family Office
03.2017 - 04.2018
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
Spa Concierge
Albany
03.2013 - 05.2017
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
- Ensured a relaxing environment for guests by maintaining a clean, organized, and well-stocked reception area.
- Developed loyal clientele base through consistent delivery of high-quality service experiences and genuine interactions.
Education
Associate of Arts - Sports Management
Southern New Hampshire University
Online05-2016
Certification - Massage Therapy
University of The Bahamas
Nassau, Bahamas05-2015
Skills
- Exceptional communication
- Food and beverage service
- Problem-solving capacity
- Child and infant care
- Customer service
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Calm under pressure
- Professional appearance
Timeline
Yacht Stewardess
Freelance
03.2022 - Current
Operations Manager
Tour Daddy
02.2021 - 09.2022
Property Manager
W Family Office
04.2018 - 12.2020
Personal Assistant
W Family Office
03.2017 - 04.2018
Spa Concierge
Albany
03.2013 - 05.2017
Associate of Arts - Sports Management
Southern New Hampshire University
Certification - Massage Therapy
University of The Bahamas
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