Deryl King
Nassau, Bahamas
Summary
Motivated, resourceful, and proactive professional, who is seeking the unique opportunity to be apart of your team. I’m well-organized and adaptable, with excellent organizational, communication, leadership and time management skills. Additionally, I’m a business professional with an extensive background in Administration, Banking, Customer Service, and Marketing.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
ST Global Markets
08.2022 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Delivered prompt service to prioritize customer needs.
Executive Assistant/Office Manager
Jackpot Joy Operations
06.2017 - 06.2020
- Executive Assistant to Chief Financial Officer, Financial Controller, and Chief Executive Officer.
- Organized and coordinated agenda and accomodations for quarterly Executive Board meetings.
- Created expense reports and filing systems for CFO and Financial Controller.
- Organized envelopes, postage and mail correspondence for staff and management, coordinating with delivery and courier services.
- Arranged travel and accomodations for the CFO and Financial Controller.
- Managed CFO calender to schedule meetings and appointments.
- Responded to emails and other correspondence to facilitate communication with international staff and business partners.
- General administrative management of the office inclusive of payment of utilities and replenishing office stationery.
- Liaised with lawyers with securing company documents and immigration paperwork.
Marketing/Public Relations Coordinator/Office Manager
Diabetic Research Institute
03.2017 - 06.2018
- Collaborated with media to encourage and promote brand mission and values.
- Planned and organized seminars, meetings and events.
- Social Media Management.
- Scheduled appointments for patients
- Managed petty cash to replenish office stationary and payouts.
Banker
RBC Royal Bank (Bahamas) Ltd.
12.2006 - 10.2016
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Opened, closed and updated accounts for customers.
- Provided advice on different bank products and financial options.
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Supervised branch operations and made continuous improvements in each area.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
- Prospected for new business through networking, community outreach and customer referral generation.
Customer Sales Representative
Solomon’s Mines (Lalique Boutique)
07.2004 - 08.2006
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Worked independently with minimal supervision.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Provided superior service to high valued clients.
Education
Bachelor of Arts - Education
College of The Bahamas
Nassau, BahamasHigh School Diploma -
St. Augustine's College
Nassau, Bahamas06.2004
Skills
- Leadership
- Customer Service
- Strong Verbal & Written Communication
- Excellent interpersonal skills
- Knowledge of Finance and Accounting Principles
- Strong Organizational Skills
- Team building & coaching
- Project management and planning
- Property Management
- Confidentiality and Discretion
- Excellent time management skills
- Strategic thinking and innovation
- Collaboration, delegation, and execution
- Public speaking and networking
- Proper Phone & Email Etiquette
- Conflict resolution and problem solving
- Technical knowledge
- Empathy
- Superior analytical skills
Timeline
Customer Service Representative
ST Global Markets
08.2022 - 07.2023
Executive Assistant/Office Manager
Jackpot Joy Operations
06.2017 - 06.2020
Marketing/Public Relations Coordinator/Office Manager
Diabetic Research Institute
03.2017 - 06.2018
Banker
RBC Royal Bank (Bahamas) Ltd.
12.2006 - 10.2016
Customer Sales Representative
Solomon’s Mines (Lalique Boutique)
07.2004 - 08.2006
Bachelor of Arts - Education
College of The Bahamas
High School Diploma -
St. Augustine's College