Summary
Overview
Work History
Education
Skills
Extra-Curricular Activities
Hobbies and Interests
Timeline
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Deshonte Shavanda McKinney

Deshonte Shavanda McKinney

Marsh Harbour

Summary

Experienced professional with a proven track record in Customer Services. Committed to excellence, I am driven by a passion for achieving organizational objectives and exceeding expectations. Seeking a position within your esteemed establishment to effectively utilize my skills and experience for the growth and development of your company.

Overview

2026
2026
years of professional experience

Work History

Clerk

Department of Social Services
  • Training and Summer Job
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Summer School Teacher

Abraham’s Bay All Age
  • Assessed student progress and provided constructive feedback, enabling students to make continuous improvements.
  • Managed classroom behavior effectively using positive reinforcement strategies, cultivating an inclusive and respectful learning community.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Devised and implemented strategies to create and maintain cohesive school community within virtual classroom setting.
  • Provided individualized support for students, resulting in improved academic performance and increased confidence.
  • Catered to needs of students with learning disabilities by providing extra assistance.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.

Clerk

National Insurance Board
  • Summer Job
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Maintained up-to-date employee records to assist in human resources planning.
  • Purchased and maintained office supplies.
  • Assisted with onboarding of new employees.

Cashier

Quality Supermarket
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Sales Associate

Lil Bianca's Bar & Take away
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.

Barmaid & Cashier

Proline liquor store
  • Handled customer complaints professionally, resolving issues promptly and maintaining guest satisfaction.
  • Managed cash transactions accurately, balancing the cash register at the end of each shift.
  • Improved overall guest satisfaction ratings through consistent attention to detail when preparing orders.
  • Implemented inventory control measures, reducing waste and ensuring adequate stock levels for all beverage items.
  • Maintained an up-to-date knowledge of industry trends by attending relevant training sessions as required.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Restocked and organized merchandise in front lanes.

Sales Associate

Apex Awards Signs & Trophies
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Security Officer

K&L Securities
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked and verified photo identification prior to granting facility access.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.

Driver, Warehouse Orders

Precise Delivery Solutions
  • Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
  • Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
  • Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.
  • Streamlined order fulfillment by accurately picking items according to packing lists and invoices.
  • Assisted in inventory management, ensuring accurate record-keeping and timely processing of orders.
  • Completed on-time deliveries by choosing best and most efficient routes.

Airline Customer Service Agent

Omega Avaiation
04.2024 - Current
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Streamlined check-in processes for faster service, resulting in reduced wait times.
  • Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.

Independent Travel Consultant

DDS Interworld Travels
02.2020 - 02.2023
  • Streamlined clients'' travel arrangements through effective coordination of transportation, accommodation, and activity bookings.
  • Attended industry conferences and networking events to stay current on market trends and forge valuable connections within the travel sector.
  • Advised corporate clients on cost-effective travel solutions while maintaining their company''s specific policies and budget constraints.
  • Stayed up-to-date on industry trends and emerging destinations to provide informed advice to clients seeking unique travel experiences.
  • Maximized efficiency in managing bookings through the use of advanced software tools and maintaining strong relationships with travel suppliers.
  • Spearheaded the development of a user-friendly website that showcased available travel packages, promotions, and offered online booking capabilities for clients'' convenience.
  • Utilized social media platforms effectively to promote available packages and engage with potential customers online.
  • Developed marketing strategies that attracted new clients while sustaining existing relationships, ultimately growing the business.
  • Assisted clients in navigating complex visa requirements and other bureaucratic processes associated with international travel arrangements.
  • Expanded destination knowledge by participating in educational trips offered by various tourism boards or supplier partners in order to better serve client needs based on firsthand experience or recommendations from trusted sources.

Education

Abraham's Bay High School
Abraham's Bay
01.2013

Pirates Well Primary
Pirates Well
01.2007

Abraham's Bay All Age School
Abraham's Bay
01.2003

Skills

  • Filing
  • Typing
  • Computer Literate
  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Filing systems
  • Relationship building
  • Document management
  • File maintenance
  • Research
  • Quality control
  • Typing speed
  • Proofreading
  • Point of sale operation
  • Calendar management
  • Sales expertise
  • Driver correspondence
  • Travel arrangements
  • Supply tracking
  • Scanning and copying
  • Verbal and writing communication
  • Records retrieval
  • Multitasking
  • Handling payments
  • Multitasking Abilities
  • Attention to detail
  • Time management
  • Customer communication
  • Problem-solving
  • Flexible and adaptable
  • Organizational skills
  • Customer service
  • Teamwork and collaboration
  • Professional and mature
  • Data entry
  • Excellent communication
  • Creative thinking

Extra-Curricular Activities

Speech and Debate Club, President Student Christian Movement, President Big Brother Big Sister Programs Spanish Club, Secretary Key Club, Vice President Student of the Month Honor Roll Student Deputy Head Girl Class President Drama Club, Youth Leader Police Cadet

Hobbies and Interests

  • Sport
  • Reading
  • Working
  • Cooking
  • Researching
  • Debating

Timeline

Airline Customer Service Agent

Omega Avaiation
04.2024 - Current

Independent Travel Consultant

DDS Interworld Travels
02.2020 - 02.2023

Abraham's Bay High School

Pirates Well Primary

Abraham's Bay All Age School

Clerk

Department of Social Services

Summer School Teacher

Abraham’s Bay All Age

Clerk

National Insurance Board

Cashier

Quality Supermarket

Sales Associate

Lil Bianca's Bar & Take away

Barmaid & Cashier

Proline liquor store

Sales Associate

Apex Awards Signs & Trophies

Security Officer

K&L Securities

Driver, Warehouse Orders

Precise Delivery Solutions

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Deshonte Shavanda McKinney