Desiree' Johnson
Nassau,New Providence
Summary
Dedicated and organized professional successful at managing multiple priorities with a positive attitude. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Willingness to take on added responsibilities to meet company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Line Associate
Aliv
08.2018 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Sales Associate Supervisor
Mexican Opal
06.2017 - 03.2018
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Produced contracts, reports, letters, and proposals for clients.
Sales Associate
Diamonds International
05.2016 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
Associate of Science - Biochemistry
Bahamas Baptist University College
Nassau, Bahamas02.2023
Skills
- Branch Operations
- Technical Support
- Complex Product Knowledge
- Documentation Skills
- Complex Problem-Solving
- Attention to Detail
- Community Outreach
Trainings
- Barrier Analysis Training, Data Collection & Analysis
- Web-Tech Training Workshop
- Caribbean HIV AIDs Peer Education Training Course
Certification
City and Guilds
- Retail Knowledge
Pitman
- Type writing
Bahamas General Certificate
- Language
- Math
- Biology
- Typewriting
Timeline
Front Line Associate
Aliv
08.2018 - Current
Sales Associate Supervisor
Mexican Opal
06.2017 - 03.2018
Sales Associate
Diamonds International
05.2016 - 06.2018
Associate of Science - Biochemistry
Bahamas Baptist University College
City and Guilds
- Retail Knowledge
Pitman
- Type writing
Bahamas General Certificate
- Language
- Math
- Biology
- Economics
- Typewriting
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