Desiree Taylor
Nassau,
Summary
Versatile professional with a background at Bahamas First General, adept in claims analysis and delivering exceptional customer service. Excelled in resolving high-volume claims and enhancing customer satisfaction, showcasing strong problem-solving abilities and a professional demeanor. Proven track record in policy interpretation and fostering productive relationships, driving efficiency and client loyalty.
Professional with solid experience in claims advisory. Skilled in risk assessment, claim investigation, and negotiation. Strong focus on team collaboration and achieving results. Known for adaptability and reliability in changing environments.
Overview
21
21
years of professional experience
Work History
Claims Advisor
Bahamas First General
03.2018 - Current
- Enhanced customer satisfaction by efficiently processing and resolving claims.
- Ensured accuracy of data entry by diligently reviewing and updating client records in the company database system.
- Managed a high volume of claims, ensuring timely settlements for clients.
- Provided exceptional customer service by addressing client concerns and keeping them informed throughout the claims process.
- Collaborated with adjusters and investigators to gather accurate information for claim assessments.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Established productive working relationships with public officials and law enforcement officers.
- Enhanced customer satisfaction by efficiently processing and resolving insurance claims.
Customer Service Representative
NUA Insurance Agents and Brokers
01.2007 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Administrative Assistant
Ministry Of Youth And Sports
03.2004 - 06.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Certificate CII - Insurance
Chartered Insurance Institute
Certificate in Business Communication - Business
University of The Bahamas
University Blvd.08-2009
High School Diploma -
St. Augustine's College
Bernard Road06-1999
Skills
- Claims analysis
- Policy interpretation
- Claims investigation
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Excellent communication
- Customer service and support
- Adaptability and flexibility
- Risk assessment
- Settlement negotiations
- Professional demeanor
Timeline
Claims Advisor
Bahamas First General
03.2018 - Current
Customer Service Representative
NUA Insurance Agents and Brokers
01.2007 - 03.2018
Administrative Assistant
Ministry Of Youth And Sports
03.2004 - 06.2006
Certificate CII - Insurance
Chartered Insurance Institute
Certificate in Business Communication - Business
University of The Bahamas
High School Diploma -
St. Augustine's College
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