Desteni Lightbourne
New Providence ,Bahamas
Summary
Driven and adaptable professional with extensive experience in customer service and cash management, notably at Regional Freight Forwarding. Excelled in enhancing customer satisfaction and streamlining operations, demonstrated by positive feedback and reduced wait times. Skilled in POS systems and conflict resolution, I consistently exceed productivity goals through exceptional work ethic, teamwork, and a focus on continuous improvement.
Overview
5
5
years of professional experience
Work History
Cashier
Regional Freight Fowarding
07.2023 - Current
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Operated cash register to record transactions accurately and efficiently.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Hotel Housekeeper
Hotel Indigo - Detroit Michigan
06.2022 - 04.2023
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Supported the maintenance team by identifying necessary repairs in guest rooms and common areas, ensuring prompt resolution of issues.
- Washed and folded towels and linens to properly stock guest rooms.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
- Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property.
- Consistently met or exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
- Participated in ongoing professional development opportunities within the hospitality industry, resulting in enhanced knowledge of best practices for housekeeping services.
Cashier
Easy Mart Convenience Store
09.2019 - 06.2021
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Operated cash register to record transactions accurately and efficiently.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Education
Anatol Rodger’s High School
Nassau Bahamas Skills
- Customer Service
- Work Ethic and Integrity
- Customer service excellence
- Cash Management
- Cash register systems
- Conflict Resolution
- Product Knowledge
- POS system operations
- Cash Drawer Balancing
- Complex
- Retail Merchandising
- Point of Sale proficiency
- Proficient in Software
- Hospitality and accommodation
- Merchandise exchange
- Honest and Dependable
- Reliable and Responsible
- Customer Service
Timeline
Cashier
Regional Freight Fowarding
07.2023 - Current
Hotel Housekeeper
Hotel Indigo - Detroit Michigan
06.2022 - 04.2023
Cashier
Easy Mart Convenience Store
09.2019 - 06.2021
Anatol Rodger’s High School
Similar Profiles
Amy LammAmy Lamm
Manager of Operations at Island Links Freight FowardingManager of Operations at Island Links Freight Fowarding
Nancy GonzalezNancy Gonzalez
DOMESTIC TRANSPORT SPECIALIST at JAS FOWARDINGDOMESTIC TRANSPORT SPECIALIST at JAS FOWARDING
Paul SchultzPaul Schultz
Pickup and Delivery Driver at UPS Freight/T Force FreightPickup and Delivery Driver at UPS Freight/T Force Freight
Joadam R RitchieJoadam R Ritchie
Principal Owner at Richmond's Construction CompanyPrincipal Owner at Richmond's Construction Company
Antinique MinnisAntinique Minnis
Part Time Cashier/Senior Customer Service Representative at The Souvenir Stop (Ms. Ebony Grant)Part Time Cashier/Senior Customer Service Representative at The Souvenir Stop (Ms. Ebony Grant)